Manager, M&A Integrations, ON at 123Dentist – Toronto, Ontario

Job Overview:

Reporting to the Director, Onboarding and Integrations, the Manager, M&A Integrations will play a critical leadership role within the M&A function at 123Dentist. This individual will be accountable for planning, executing, and continuously improving the integration of newly acquired dental practices across Canada.

The Manager will lead end-to-end post-acquisition integration activities, act as the primary integration point of contact for partner dentists and coordinate cross-functional stakeholders to ensure seamless transitions that protect clinical excellence, operational continuity, and value creation.

Responsibilities and Duties:

• Lead and manage the end-to-end integration process for newly acquired dental practices:
  • Facilitate and lead onboarding and integration meetings with partner dentists, clinical leadership, and internal stakeholders.
  • Serve as integration lead and trusted partner to newly onboarded dentists and senior practice staff, ensuring a high-quality, low-disruption transition experience.
  • Own the integration roadmap, timelines, milestones, and deliverables across multiple concurrent transactions.
  • Act as a cross-functional liaison between Corporate Development, Operations, Finance, Accounting, Marketing, Human Resources, IT, and external vendors.
• Continuous process Improvement:
  • Oversee, maintain, and continuously improve M&A Integration playbooks, checklists, and workflows across functional teams, within the CRM and related systems.
  • Proactively identify integration risks, operational gaps, and change-management challenges, and develop mitigation strategies.
  • Drive continuous improvement initiatives to enhance integration efficiency, scalability, and partner satisfaction.
  • Support the evolution of integration best practices as the organization scales, including documentation, training, and process standardization.
• Monitor M&A Integration KPIs and provide regular status updates, insights, and recommendations to senior leadership.
• Provide guidance, mentorship, or functional oversight to coordinators or junior team members as the M&A Integration team grows.

Education, Credentials, Qualifications:

• Bachelor’s degree in Business Administration, Operations, Finance, Project Management, or a related field.
• 5+ years of experience in M&A integrations, operations, project management, consulting, or a similar role within a fast-paced, multi-site environment.
• Demonstrated experience managing complex, cross-functional projects with multiple stakeholders.
• Experience in healthcare, dental services, or professional services is considered a strong asset.
• PMP or similar project management certification is an asset.
• Bilingual (English/French) preferred.

Required Skills & Abilities:

• Strong leadership, stakeholder management, and relationship-building skills.
• Excellent written and verbal communication skills, with the ability to influence and align diverse audiences.
• High level of comfort leading meetings, workshops, and executive-level discussions.
• Proven ability to manage ambiguity, prioritize competing demands, and execute under tight timelines.
• Strategic mindset with strong attention to operational detail.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, Outlook); CRM and project management tools experience preferred.
• Highly collaborative, proactive, and solutions-oriented.
• Flexibility to support integration activities across multiple time zones.

JOB ID: 10551MANGRMAI-ON999