Service Coordinator at Savaria Corporation – Maple Ridge, British Columbia

BETTER MOBILITY FOR LIFE

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts and patient slings. Savaria employs 2,450 valued associates globally and has 11+ manufacturing facilities to reach markets in North America, Europe, Australia, and Asia.

Garaventa Lift has a long-standing reputation as a world-class manufacturer specializing in LU/LA elevators, home elevators, and platform wheelchair lifts. Our passion is in creating an accessible world by developing and distributing products which promote barrier free access for all! Check out what we do at www.garaventalift.com! The roots of the company date back to 1928, when Garaventa pioneers built their first cable car in the Swiss alps and founded the company. Today, Garaventa Lift has grown into a global market leader thanks to innovative design, product functionality, and overall quality and safety. Our lifts are installed and maintained in over 100,000 private homes and public facilities such as office buildings, churches and places of worship, universities and train stations.

Position Summary

In partnership with the Service Supervisor, you will be responsible for the administration of our Preventative Maintenance Agreements and Service Orders. Strong organizational and communication skills will be key to overseeing the booking and pricing of our elevator services. You will receive training on our proprietary service and maintenance program and gain in-depth product knowledge. This role will also require you to handle various office duties and administrative tasks in a busy office environment.

We are currently seeking a full-time onsite Service Administrator to coordinate and schedule our team of Elevator Technicians at Garaventa Lift PA, located in Sharon Hill.

Essential Duties and Requirements

• Organize and dispatch our service technicians to Garaventa customers requiring maintenance and service.
• Quote and sell maintenance agreements for all new installation completions.
• Prepare monthly maintenance renewal agreements for invoicing.
• Manage the ordering, receiving, and distribution of parts to technicians.
• Respond promptly to all service and maintenance inquiries, whether by phone or email.
  

Mindset, Skills & Education

• Energetic, eager, tenacious!
• Excellent communication and organizational skills.
• Proficiency in Microsoft Outlook.
• Working knowledge of Microsoft Excel.
• Ability to learn and adapt to proprietary service and maintenance programs.
• Previous experience in customer service is an asset.
• Experience in the technical service industry is a plus.
  

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving, and successful global organization with the ability to impact future success. Join us in Creating an Accessible World!