Banking Support Manager - Operations at Bank of Tampa – Tampa, Florida

Position Overview

The Banking Support Operations Manager oversees the daily operational performance of all banking offices, ensuring compliance with regulatory requirements, operational efficiency, strategic initiatives, and exceptional client experience. This role leads Service Assistant Managers and serves as a key resource for operational guidance, training, and best‑practice implementation. In addition, this individual partners with various leaders to implement policies, optimize workflows, and drive operational excellence across the organization.

Primary Duties and Responsibilities

• Operational Excellence:
  • Manage and monitor operational processes across banking offices, in conjunction with the Blachard Banking Center, to ensure accuracy, efficiency, and compliance.
  • Implement and enforce policies, procedures, and internal controls to mitigate risk.
• Compliance & Risk Management:
  • Ensure adherence to all federal, state, and internal banking regulations.
  • Conduct audits and procedural reviews to identify gaps and implement efficiencies
  • Proactively identify operational risks and implement mitigation strategies.
  • Ensure adherence to all regulatory requirements and internal policies.
• Leadership & Support:
  • Serves as the leader for the Service Assistant Manager of all banking offices
  • Serves as a resource for operational issues, training, and best practices.
  • Provide coaching and guidance to improve operational performance and client experience.
  • Project support for the Operations Client Experience Manager
  • Foster a culture of accountability, collaboration, and client-centric service
    
• Process Improvement:
  • Analyze operational workflows and recommend enhancements to improve efficiency and reduce costs.
  • Lead initiatives to standardize processes across branches.
• Client Experience:
  • Partner with leadership to ensure seamless service delivery and resolution of escalated issues.
    
• Reporting & Metrics:
  • Track and report operational performance metrics to senior leadership.
  • Prepare documentation for audits and compliance reviews.
    
• Strategic Leadership:
  • Develop and execute operational strategies that support organizational goals and enhance office performance.
  • Collaborate with senior leadership for implementation of strategic direction and managing the planning, development, and leadership implementation of resources and initiatives for Service Assistant Managers, Banking Representatives, Client Banking Specialists, and Banking Support Specialists
    
• Performance Optimization:
  • Monitor key performance indicators (KPIs) for branches and develop action plans to address gaps.

1. Drive continuous improvement through data analysis and feedback loops.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Qualifications

Experience & Education:

• Minimum 5 years of supervisory experience in banking operations, preferably overseeing multiple locations.
• Bachelor’s degree in business, finance, or a related field, or equivalent experience.

Banking & Regulatory Expertise:

• Strong knowledge of bank policies, operational processes, systems, and regulatory requirements.
• Proficiency in teller operations, new accounts, account maintenance, identification procedures, and audit protocols.
• High ethical standards and commitment to compliance.

Leadership & Collaboration:

• Proven ability to lead teams, build strong relationships, and foster collaboration across departments.
• Skilled in coaching, influencing, and motivating staff to achieve performance goals.
• Ability to support organizational change and drive continuous improvement.

Analytical & Problem‑Solving Skills:

• Strong analytical abilities with experience interpreting data and turning insights into action.
• Effective at identifying issues, determining root causes, and implementing solutions using sound judgment.
• Resourceful and adaptable when managing shifting priorities or new challenges.

Communication & Interpersonal Skills:

• Excellent verbal and written communication skills, including active listening, professionalism, and persuasive ability.
• Strong customer service orientation with the ability to support both internal and external clients.

Organization & Technical Skills:

• Exceptional time‑management and organizational skills with the ability to prioritize multiple tasks.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office Suite.

Other Requirements:

• Ability to work independently and as part of a team.
• Ability to travel up to 30% across the enterprise.
• Valid driver’s license required.

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance
• Professional development opportunities

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER

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