Senior Analyst, Enterprise Analytics at Zendesk – Austin, Texas
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About This Position
Requisition ID: R34182
Position_Type: Full time
Job Description
About the Role
A Senior Analyst in our Enterprise Analytics team, is a key member of the Enterprise Data & Analytics team at Zendesk. This role is responsible for delivering high-impact analytics that drive strategic decisions across business functions. You will work at the intersection of business strategy, data analysis and engineering, translating complex datasets into clear, actionable recommendations for leadership.
Hybrid Work Requirement: Candidates must live within a commutable distance of our Austin office to support onsite collaboration in this hybrid role.
Responsibilities
Stakeholder Management: Act as a strategic partner to leadership in Operations, Sales, and Finance domains to identify business challenges and define data-driven solutions.
End-to-End Analysis: Lead the design, development, and delivery of complex analytical projects, from initial data requirements gathering to final executive presentation.
Advanced Visualization: Create, maintain, and automate high-visibility dashboards in Tableau/Looker that track global KPIs and business health.
AI first: Bring a forward thinking mindset to all your work to drive quality & velocity.
Data Modeling & ETL: Develop, optimize & deploy sophisticated SQL queries and dbt models.
Statistical Analysis: Apply statistical methods to identify trends, perform variance analysis, and build forecasting models to predict business outcomes.
Mentorship: Provide technical guidance and peer reviews for junior analysts, ensuring best practices in SQL optimization and data storytelling.
Qualifications
Experience: Minimum 3+ years of experience in data analytics.
Technical Skills: Expert proficiency in SQL.
Advanced experience with BI tools (specifically Tableau or Looker).
Foundational knowledge of Python or R for statistical modeling and data manipulation.
Experience with dbt (data build tool) or similar ETL/ELT frameworks would be preferable.
AI Literacy: Hands-on experience using LLMs for prototyping & deployment.
Analytical Rigor: Strong ability to structure problems, perform deep-dive analysis, and synthesize large volumes of data into a cohesive narrative.
Communication: Proven track record of presenting complex technical findings to non-technical audiences and influencing senior stakeholders.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections.
Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events.
With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.
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