Operations & Support Engineer, Sr. at General Dynamics Information Technology – Springfield, Virginia

USA VA Springfield - 7500 Geoint Dr (VAC138)
Full time
RQ216685
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret/SCI

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other Required:
None

Job Family:
IT Infrastructure and Operations

Job Qualifications:

Skills:
Automation Technology, Linux System Administration, Scripting
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
Yes

Job Description:

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place.

You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on an Operations & Support Engineer, Sr. joining our team to support our government client's activities in the Springfield VA, St. Louis, MO or Arnold, MO locations.

General Dynamics Information Technology, a world leader in Defense IT Systems Integration and Services is seeking an Enterprise Operations Leader to provide flexible and quality IT services. Using IT Service Management and Program Management skills and best practices will manage the day-to-day activities of over 100 IT professionals in multiple geographically separated areas and some in austere environments. This individual must possess strong leadership, communication, planning skills, and have a broad IT background in systems, servers, networks and hardware experience gained in managing and delivering critical IT services.

At GDIT, people are our differentiator. As a Tier 3 operations resource, the role is part of a 24x7 engineering team; providing direct support for detection, isolation, and resolution of sites service errors and external integration disruptions for a set of globally distributed sites. Tier 3 operations serves as an escalation point for user reported issues and incidents, automated alarming resolution, and part of the team responsible for continuous site deployments provided by the development team. This role will require a broad level of knowledge of high priority systems across a multi-location enterprise.

• This position supplements part of a 24x7x365 team that monitors ground equipment and a set of Openshift containers that the projects runs on. Tasks include monitoring application level issues exposed via integrated telemetry and observability. Tier 3 will notify and coordinate issues seen that require external team resolution or escalation to the Tier 4 (development) team.

• Work with other team members in the execution of daily and routine procedures to maintain system state of health, responding to issues as they arise, or gathering pertinent information for troubleshooting
• Update operations log on daily activity progress, and reviews all operator log entries for accuracy.
• Perform regular twice a week site deployments following instructions provided by the development team and validate successful updates.
• Support system testing after major platform upgrades and during maintenance activities
• Monitor application performance to be able to respond to event notifications and determine courses of action
• Coordinating with other team members to maintain system state of health
• Report discrepancies concisely as they occur
• Investigate and rectify procedural discrepancies
• Identify areas of process improvement
• Coordinate with subsystem engineering subject matter experts to implement configuration changes and other maintenance activities on the network in accordance with operational procedures
• Supporting and engaging in programs, projects and practices behind the client's culture and strategy, and comply with all policies and procedures
• Following industry and department policies and regulations to ensure client's services are consistent with, and/or superior to, industry best practices

Required Skills:

• Experience with Red Hat Openshift Platform, Kubernetes, and Containerization
• Ability to Analyze, administer, create and maintain Grafana observability platform that support day to day operations
• SOP and Playbook creation for issue resolution
• Ability to troubleshoot, identify and coordinate resolution with external enterprise teams that we are dependent on (ex. storage, Openshift platform, gitlab etc.)
• Self-motivated with the ability and desire to learn complex systems
• Serve as a mentor to peers
• Routine interaction with multiple customers.
• Solid written and verbal communications skills.
• Ability to multi-task
• Strong analytical and troubleshooting skills

• Participates in special projects as required.

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 10+ years of experience.

Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

Location: Onsite Daily; Springfield VA, ST. Louis MO or Arnold, MO

US Citizenship Required

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#RoverGss

The likely salary range for this position is $124,093 - $133,400. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Onsite

Work Location:
USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: