BDC/Internet Manager at Murgado Automotive Group – Highland Park, Illinois

This is not a traditional BDC role.

We are looking for a working manager who produces, leads by example, and drives consistent performance across both sales and service opportunities.

This role requires execution across phone, text, email, and CRM follow-up, while working alongside an established remote team and enhancing structure, consistency, and results.

We have the tools, partnerships, and lead flow.
What we need is discipline, accountability, and execution.

The Opportunity

• 400–500 inbound sales opportunities per month
• Additional opportunity through outbound efforts (equity, upgrade, service, database)
• Established remote BDC support already in place
• Full tech stack: VinSolutions, Automotive Mastermind, Impel, vAuto
• Strong partnerships and training platforms available
• Leadership team committed to growth and performance

What You’ll Actually Do:

• Manage inbound + outbound opportunities across sales and service
• Execute communication across phone, text, and email
• Drive outbound efforts to:

• Current customer base
• Equity and upgrade opportunities
• Service-to-sales opportunities
  • Set and confirm high-quality appointments that show and convert
  • Maintain disciplined follow-up cadence and CRM execution (VinSolutions)
  • Work Mastermind opportunities and database mining daily
  • Track and review lead source performance and ROI
  • Collaborate with sales and service teams to maximize conversion
  • Reinforce consistency and accountability across all processes

Performance Expectations:

• 10%–15% internet close rate (10% minimum)
• Consistent appointment production and conversion
• Strong engagement across all communication channels
• Increased service appointment flow (CP & Warranty ROs)
• Full CRM utilization with no missed opportunities

What We’re Looking For:

• Experience in BDC, internet sales, and high-volume lead management
• Strong working knowledge of VinSolutions
• Experience with Mastermind, Impel, or vAuto is a plus (not required)
• Acura or luxury experience is beneficial, not required
• Strong communicator across phone, text, and email
• Highly organized with strong follow-through
• Self-driven with a high level of accountability

Why This Role Is Different:

• You are stepping into a store with real opportunity and support
• You will work alongside an established remote team
• Strong infrastructure, tools, and leadership already in place
• Opportunity to make an immediate and measurable impact
• Clear path for growth as the store scales

Benefits:

• Health, dental, vision
• 401(k) with company match
• Paid time off
• Employee discounts
• Advancement opportunities within Murgado Automotive Group

This is a role for someone who wants ownership, accountability, and the ability to directly impact performance.

If you know how to generate business and execute consistently — we should talk.

$60,000 – $90,000+ per year
Compensation dependent on performance.