Transit Partnership Manager: Mid-West Markets in Chicago, Illinois at Intersection

Who we Are?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

What is the Role?

The Transit Partnership Manager is responsible for managing the day-to-day relationship of our partners in a market to ensure contract objectives and project goals are met. The ideal candidate is adept at managing complex projects and programs, has delivered client-facing work, and has experience in one or multiple industries: construction, information technology or media sales. The role involves engaging with cross-functional team members — from sales to operations — executive staff, vendors, and external municipal partners. You must possess the ability to promote collaborative decision-making, provide direction, and establish a sense of urgency amongst the project team. We are looking for an excellent communicator who can establish trust, brings a positive attitude to every interaction, is steady under pressure, and works through challenges with resilience and grace.

What you will accomplish:

• Relationship Manager - day-to-day relationship management, in collaboration with the Senior Director, Midwest & West Coast Partnerships
• Convener - act as the glue between internal cross-functional teams so that we are aligned on communications, held accountable for deliverables, and drive progress forward
• Strategic Communicator - are comfortable developing and delivering communications at all levels with clarity and precision both written and verbally
• Project Management - document, report, and drive progress across multiple workstreams simultaneously

You're a great fit for this role because:

• Serves as the primary point of contact for our partners in Chicago and other MidWest markets, leading the day-to-day relationship management, with input/oversight from the Senior Director. The goal being to maintain a partnership where Intersection is the trusted advisor to the partner on advertising and technology innovation.
• Provides project and contract management activities to ensure Intersection is meeting our contractual obligations and campaign fulfillment goals
• • Prepares and maintains project documents - agendas, status updates, action item log
  • Organizes regular monthly and quarterly meetings involving internal and external leadership
  • Manages advertising creative approvals (if applicable- the scope of this can vary to reviewing questionable material to reviewing every piece of creative submitted)
  • Manages transit authority print production contracts and posting fulfillment (if applicable- some contracts this is not applicable, some it is quarterly programs, some it is a significant production contract on our sales books)
• Leads delivery of contractual reporting for the contract, including but not limited to: monthly revenue reporting, service desk reports, inventory availability, DBE compliance
• Works with key internal teams to mitigate risks, troubleshoot unforeseen issues that are brought to our attention by the partners (e.g. operational complications that arise as part of the natural course of business)
• Works with local Sales Lead or SVP of Market Strategy to bring New Media ideas to the team (with leadership from Head of Production)
• • Supports initial steps of product development with the Transit Authority
  • Supports approval and implementation of long-term sponsorships and deployment of props
• Supports sales efforts by acquiring data from the partner, gaining buy-in on revenue generating programs, and socializing timely advertising opportunities.

Total Compensation: $90,000 - 110,000

Our team operates on a hybrid schedule to balance flexibility with face-to-face collaboration. We require all employees to be in the office every Tuesday and Wednesday. Please note that starting in September, this requirement will transition to three days per week (Tuesday, Wednesday, and Thursday), with the flexibility to work remotely for the remainder of the week.

At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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