Customer Service Representative - Floating in Oswego, New York at Pathfinder Bank

Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and branch support across multiple locations, ensuring a high level of service and adherence to banking regulations.

Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service.

We offer:

• Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off
• Opportunities for career growth and internal mobility within a community bank
• A supportive team environment focused on employee development and engagement
• A community-focused culture with opportunities to give back locally

Position Summary
Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements.

Essential Functions

• Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures
• Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries
• Assist customers with account opening, product education, and basic financial services needs
• Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines
• Support daily branch operations including teller line coverage and platform assistance as needed
• Travel between assigned branch locations to provide staffing support based on operational needs
• Ensure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements
• Identify opportunities to refer bank products and services that align with customer needs
• Maintain a professional and positive customer experience during all interactions
• Perform administrative and operational tasks to support branch efficiency and service delivery

• High school diploma or equivalent
• Prior customer service or cash handling experience
• Ability to travel between branch locations as needed
• Strong communication and interpersonal skills
• Ability to work in a fast-paced banking environment while managing multiple priorities
• Basic computer proficiency and ability to learn banking systems
• Strong attention to detail and accuracy in transaction processing
• Ability to adhere to banking policies, procedures, and regulatory requirements

Preferred Qualifications

• Experience in banking, financial services, or retail banking environment
• Knowledge of deposit accounts, teller operations, or basic banking products
• Previous experience handling customer transactions in a regulated environment