Temporary Customer Service Representative I (12-Month Contract) at GrandBridge Corporation – Cambridge, Ontario

About GrandBridge Corporation

Who We Are:

GrandBridge Corporation is an investment holding company dedicated to driving growth and innovation through our fully owned subsidiaries, GrandBridge Energy Inc., and GrandBridge Group Inc.

GrandBridge Energy Inc. is a leading provider of innovative energy solutions, committed to delivering reliable and sustainable energy to our customers. GrandBridge Group Inc. offers a wide range of energy services through its divisions: Netoptiks, which provides cutting-edge telecommunications solutions, and Enersure, which ensures our customers' homes are comfortable and energy-efficient with home comfort rentals.

Our team of dedicated professionals are committed to helping our communities navigate the transition towards a dynamic and evolving energy landscape. The principles and beliefs that guide our operations are deeply rooted in our values. Join us in our mission to shape the future of energy.

What We Offer

• Competitive Compensation $32.56 -$35.92
• Employer Paid Benefits Package
• OMERS Pension Plan (Optional)
• Training and Educational Reimbursement Programs
• Professional Development & Career Opportunities
• Wellness Resources & Healthy Lifestyle Incentives
• Employee and Family Assistance Program
• Opportunities for Community Involvement

What You Will Do:

• This position covers responsibilities related to cashier, reception, and all clerical duties within the Customer Services department.
• Accountable for timely, accurate and efficient receiving and processing of all types of customer payments including the weekly pre-authorized payment pick up and ensuring all monies are posted to customer accounts and sent to bank.
• Responsible for answering and directing incoming calls, directing visitors and customers in a courteous manner.
• Perform clerical duties by issuing letters to customers through the CIS for various reasons.
• Responsible for running and inserting all collection notices and dispatching of service orders to field service representatives.
• Support tasks required for the installations and follow up for water services for the County.
• Process all incoming/outgoing mail, including inserting of door hangers.
• Retrieve, process, and update electronic bank payments daily.
• Prepare and complete various types of work orders, including finals, vacant disconnects and follow up.
• Post payments into CIS from mail, night deposit, Credit Bureau, Social Services, EFT, and daily pre-authorized payment pickup.
• Provides support to Customer Service Team as required.
• Contribute to a positive workplace culture by fostering collaboration, maintaining a positive attitude, supporting our customers, and contributing to a respectful and inclusive environment.

What You Will Bring

• Applicants must have successfully completed an Ontario Secondary School diploma or equivalent.
• A minimum of one (1) year relevant customer service experience is required preferably in a utility customer service or call centre environment.
• Proficiency in intermediate use of Microsoft Office software applications and ability to accurately perform basic mathematics required to perform this role.
• This position requires a reliable team player with impeccable communication and interpersonal skills. The ideal candidate demonstrates an ability to multi-task in a fast paced, diverse daily work environment. Candidates may be tested.

GrandBridge Corporation

39 Glebe Street, P. O. Box 1060

Cambridge, Ontario N1R 5X6

Check us out at https://grandbridgeenergy.com/; https://netoptiks.com/; https://enersure.com

Kindly note, we do not entertain unsolicited referrals or resumes from third-party agencies or recruiters for our job postings.

We appreciate the opportunity to review all resumes, however due to volume, only those under consideration will be contacted. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment.

GrandBridge Corporation is an Equal Opportunity Employer and is AODA compliant.