Senior Manager, Customer Operations at ChargeLab Inc. – Etobicoke, Ontario

ChargeLab has built a strong foundation in driver support and customer care. As our network, hardware footprint, and deployment volume have grown, so has the complexity of our customer operations. Today, we support two interconnected customer groups: drivers, who rely on fast, empathetic 24/7 support, and site hosts & resellers, who depend on smooth deployments, stable charger performance, and timely resolution of technical and hardware issues.

As the Senior Manager, Customer Operations, you will bring Customer Support and Deployments & Hardware Operations together under one clear structure. Youll create alignment, improve accountability, and ensure our systems and processes scale with the business. You will own how customers experience ChargeLab after the sale from deployment through ongoing support and make sure we consistently deliver a reliable, high-quality experience.

This is a key role in our next stage of growth. Youll build on whats already working, strengthen what isnt, and help shape how we scale going forward.

This role reports to the VP of Product & Operations.

ChargeLab is the Android of EV charging. We partner with leading hardware manufacturers like Eaton, ABB, and Siemens to bundle their EV chargers with our best-in-class software. Our end customers include building owners, convenience stores, utilities, and fleets, who leverage our Charging Station Management System (CSMS) and open APIs to manage thousands of EV chargers more efficiently.