Assistant Community Manager III at PMP Management – San Francisco, California

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as Assistant Community Manager III, San Francisco, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, Texas and Colorado. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms in each of our respective submarkets, which provides our team members’ a unique opportunity to develop and grow their careers. Our people-centric culture attracts and retains the industry’s top talent and has served as one of our competitive advantages, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: The Assistant Community Manager III will assist the Community Managers with multiple administrative responsibilities and duties.

Responsibilities & Duties:

• Provide extraordinary customer service to homeowners, Board Members, and vendors, addressing inquiries and concerns.
• Assist the Community Manager in various community-related tasks, collaborating to ensure efficient operations.
• Assemble board packets, including copying, binding, labeling envelopes, and mailing, contributing to organized communication.
• Update association portals with accurate documents, board member details, community calendar events, meeting minutes, and email communications.
• Coordinate and communicate with third-party vendors, facilitating seamless collaboration.
• Craft engaging monthly newsletters to keep the community informed and connected.
• Support the architectural application process, aiding in maintaining community aesthetics and standards.
• Generate and manage work orders for vendors, actively tracking progress and updating relevant system records.
• Collaborate with Level 2 and 3 Associate Community Managers, sharing insights and experiences to enhance community management strategies.
• Perform any additional tasks assigned by the Community Manager, contributing flexibly to the team's needs.
• Conduct thorough violation inspections, maintaining community standards and enforcing regulations.
• Participate in landscaping walks and architectural reviews with committee members, contributing to informed decisions.
• Attend board meetings for smaller accounts, gaining experience in facilitating discussions and decision-making.
• Lead recreational center tours and provide detailed reports, enhancing transparency and understanding.
• Contribute to the Request for Proposal (RFP) process under the guidance of the manager, gaining exposure to procurement strategies.
• Assist the manager in handling escalated homeowner calls related to violations and architectural concerns, demonstrating problem-solving skills.
• Collaborate with Level 3 Associate Community Managers, sharing insights from managing various tasks and responsibilities.
• Continuously seek opportunities for professional growth, staying updated with industry best practices.
• Independently oversee a select portfolio of accounts, ensuring a high level of engagement and satisfaction.
• Utilize advanced insights gained from previous levels to proactively address diverse community challenges.
• Lead strategic initiatives to boost community participation, collaboration, and growth.
• Analyze data to extract actionable insights, refining strategies for optimal community performance.
• Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
• Mentor Level 1 and 2 Associate Community Managers, contributing to their professional growth.
• Pursue ongoing training and development to stay current in the field of community management.

Requirements:

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills and Abilities:

• Excellent computer abilities to navigate our care systems, as well as the Microsoft office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Ability to effectively communicate in a respectful and positive manner