Digital Technology Services (DTS) Operations Manager at NeoGenomics Laboratories – Fort Myers, Florida

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.

• Own the end-to-end IT (DTS) portfolio reporting process, ensuring visibility into project status, risks, dependencies, and outcomes, and work closely with Functional DTS leaders to ensure appropriate messaging
• Develop and maintain dashboards, scorecards, and executive-ready reporting that highlight delivery health and strategic alignment
• Partner with DTS platform and functional owners and teams to ensure consistent, accurate, and timely updates to financial reporting, including project status, time tracking, and resource allocations
• Organize portfolio governance routines, including quarterly planning, prioritization, and investment reviews
• Facilitate cross-team discussions on dependency management and cross-functional new demand
• Work closely with Finance to manage project budgeting, forecasting, overall department budget, variance analysis, and scenario modeling
• Partner with Finance to reconcile actuals and identify opportunities for efficiency
• Provide insights that inform resource allocation
• Prepare high-quality presentations, narratives, and briefing materials for executive audiences
• Ensure follow-through on decisions, action items, and cross-functional commitments
• Serve as operations lead for the Chief Digital Information Officer, assisting with planning meetings, meeting cadences with the DTS leadership team, and high-level administrative tasks as needed

• Bachelor’s degree in Business or Technology or equivalent work experience required
• 5 or more years of experience as a business analyst, project coordinator, high level executivesupport role (business manager, chief of staff, etc.) required
• Understands software development processes (Agile and Waterfall) and portfolio management fundamentals
• Demonstrates experience with Excel and foundational accounting skills
• Possesses experience with ServiceNow or similar tracking platforms
• Brings creativity and a strong zest for learning
• Develops and leads cross-functional meetings, including materials development, agenda setting, and logistics coordination
• Exhibits a high degree of follow-through, agility, and attention to detail
• Communicates effectively and collaborates across functions
• Applies process mapping skills
• Demonstrates advanced Excel expertise

• Possesses familiarity or experience with ServiceNow
• Ability to sit and/or stand for long periods of time
• Ability to lift up to 15 pounds

Yes