Legal Operations Manager at State Farm Mutual Automobile Insurance Company – Bloomington, Illinois

Location US-IL-Bloomington
Job Category Legal, Compliance, and Risk Management
Position Type Regular Full Time
Req ID 43712
Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Responsibilities

As the Legal Operations Manager responsible for eDiscovery, you will provide the technical leadership needed to modernize our digital litigation landscape. By applying deep expertise in Relativity and AI-enabled review, you will deliver hands-on solutions and enterprise data governance that empower our legal, IT, and business partners. Key responsibilities include:

• AI Strategy & Technical Leadership. Act as the senior authority for Relativity and AI-enabled review (e.g., Relativity aiR). You will design advanced workflows, enforce technical governance, and mentor legal teams on prompt engineering to drive pilot-to-production AI implementation.
• EDRM Lifecycle Management. Direct all end-to-end stages of the EDRM. This includes managing complex identification, preservation, and collection queues while coordinating with custodians and business data owners to meet strict legal deadlines.
• Advanced Platform Administration. Independently execute high-level eDiscovery operations within the Relativity ecosystem, including workspace architecture, user administration, structured analytics, and the configuration of the Relativity Review Center.
• Data Integrity & Defensibility. Establish enterprise-wide best practices for data source identification and metadata preservation. You will ensure a rigorous chain of custody and advocate for effective Information Governance to ensure compliance with legal obligations.
• Strategic Cross-Functional Partnership. Shape digital litigation strategy by leading cross-functional bodies (IT, Security, Compliance) and building trusted partnerships with internal/external legal counsel to influence matter-level case strategy and expert resourcing.
• Program Maturity & Knowledge Sharing. Elevate the eDiscovery program by developing technical playbooks, communication frameworks, and standardized SOPs. You will also represent the company in external forums to benchmark and integrate industry best practices.
• Team Leadership & Development. Lead and develop the eDiscovery/legal operations team by setting priorities and workloads, coaching and mentoring team members, driving performance and engagement, and ensuring consistent, high-quality service delivery across matters.

The position is classified as a hybrid role, meaning that the work arrangement calls for hours in the office (Bloomington, IL) and virtually. Everyone in a hybrid role is required to spend time in the office. Work arrangements could change over time based on business needs. The selected candidate will be located at Corporate Headquarters in Bloomington, IL.

Applicants are required to be eligible to lawfully work in the U.S. immediately. State Farm will not sponsor applicants for U.S. work opportunities.

Qualifications

• 5+ years of hands-on experience administering Relativity cases from processing through production; strong AI/TAR understanding; Strong knowledge of legal technology platforms (e.g., matter management systems, document management systems, etc.).
• Relativity Certified Administrator - Relativity Certified Expert/Master preferred.
• Strong IT background with broad knowledge of enterprise data platforms (incl. M365, Purview, cloud/mobile sources)
• Excellent communication skills and ability to translate complex technical concepts for nontechnical stakeholders.
• Ability to independently manage global operational work while driving strategic initiatives; Proven experience in managing and developing teams, with a focus on employee engagement and performance improvement.
• Demonstrated people management experience, including hiring/onboarding, coaching, performance management, and developing high-performing teams; ability to lead through change while maintaining strong employee engagement.
• Excellent problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Proven experience in user training, support, and process optimization within a legal context.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $137,000 - $175,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive bonus up to 16% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high-deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!