Clinical Team Supervisor at Star Sleep, LLC – Dallas, Texas

Join Our Growing Team at Star Sleep & Wellness!

About Us
At our practice, we are dedicated to providing exceptional care for patients with sleep disorders. We go beyond traditional medical practices by building lasting relationships with our patients and offering personalized, lifetime care. As a forward-thinking team, we’re constantly at the forefront of innovations in dental sleep medicine. Learn more about our team and our mission at www.StarSleepWellness.com.

About the job…

We are seeking a clinically confident team member to oversee clinical support, patient conversations, and provide team guidance to our Wellness Associates. You will also manage your own patient column and handle a variety of appointment types daily. The ideal candidate is relationship-driven, highly detail-oriented, and comfortable working both independently and within a team. While education and experience in the medical field is appreciated, this is not required. We are willing to train individuals with a desire to work in healthcare! All new team members receive comprehensive, in-depth training to ensure their success in the role.

Key responsibilities include:

• Manage all aspects of patient care for oral appliance treatment.
• Perform initial assessments including collecting vital signs and reviewing health histories.
• Ensure accurate record-keeping using the EMR system.
• Manage all walk-in patient inquiries as a primary point of contact
• Maintain professional communication standards for all patient interactions and assist the team with digital correspondence and documentation.
• Uphold organizational standards by modeling Star Sleep and Wellness protocols
• Monitor team proficiency and individual performance
• Collaborate with the Wellness Director to enhance clinical support and workflows
• Establish and maintain excellent patient relationships through education and support.

About you…

Regardless of position in the organization, these are the core values we look for:

• Value Reputation: Our name means everything! Little things can make the difference, so it is important to keep the big picture in mind in everything you say or do.
• Adaptive to Change: We are always moving forward and evolving with the times. Face your problems with a willingness to bend and break old habits. We use the past to inform the future without dwelling on the way things have always been.
• Driven and Goal Oriented: Continuously motivated by purpose and inspired by possibilities. Remain committed to reaching your goals individually and as a part of the practice.
• Do Whatever It Takes: Go the extra mile for each other, and put your team first to make it happen for our patients!
• Do What You Say: Trust is earned with consistency, so honor your commitments - even when it is hard. We will count on you to follow through!

Does This Sound Like You?

We value character over experience. If you have a strong desire to make a positive impact on our patients’ lives and are excited to grow with us, we want to hear from you! The most important quality we seek is a passion for providing exceptional patient experiences.

Does This Sound Like You?

If you’re ready to contribute to a team that’s changing lives, apply today! We can’t wait to meet you.

Please Note: This is NOT a remote position.

PS- We have anyone moving on to the interviewing stage complete a Berke assessment, found at the link below. You're welcome to do that now!

https://StarSleep.asmt.io/X447CK9FA/StarSleep

Due to high patient call volumes and clinic traffic, please do not call the office or stop by to check on the status of your application. No need to worry, we pride ourselves with prompt responses to applicants that have experience that aligns with our company needs.