Office Supervisor-Full-Time at Hamilton Center, Inc. – Indianapolis, Indiana

Acts as a Liaison between the satellite office, main center's patient accounts, local support staff, and the satellite Manager. Manages the front-office staff personnel and operations. Analyze EMR reports, synthesize information from clinicians, patient accounts, and managers and compares to reports. Track business office write-offs, and correct omissions and errors in billing.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Works without daily and immediate supervision and makes decisions autonomously.

• Delegates and follows-up on administrative, billing, and clerical responsibilities.

• Assures adequate administrative and clerical coverage for the office.

• Coordinates billing issues with referral sources and third-party payors.

• Analyzes adjustment reports for billing errors and unnecessary adjustments.

• Contact appropriate internal staff and notify payor sources to arrange for appropriate billing.

• Works closely with Patient Accounts, therapists, insurance companies, and the clients to guarantee proper billing and good service.

• Maintains awareness of all center-billing codes, procedures, billing practices and confidential laws.

• Demonstrate competent use of EMR and the ability to assist staff in using the EMR, utilize reports to pinpoint and address errors, and provide on-site training to staff

• Ensures all relevant information is communicated to support staff and implemented as instructed.

• Ensure medical record information is correct, current and accurate.

• Ensure client and HCI information is secure and kept confidential.

• Ensure that safety procedures are followed, and corrective action taken.

• Ensure office equipment is functioning properly.

• Running weekly and monthly reports and examines for errors, making appropriate corrections, and reviewing accounts for collections.

• Completes initial/continuing authorizations for managed care companies.

• Ensure that all Medicaid priors and Medicaid Reviews are completed by their deadline by assessing which are due, assigning paperwork preparation to support staff, and tracking those completed by HSPP. Responsible for all tracking and notifying managers of any uncompleted by clinicians.

• Handles all aspects of “Managed Care” from the initial call for benefits to making sure services are authorized and tracked. As well as, taking care of all problems with insurance that may arise.

• Take weight, height blood pressure, pulse, O2 levels, and waist circumference. Enter in EMR on consumers seeing Psychiatrist/NP

• Participate in training, in-services and special activities as required or assigned.

• Performs back-up support staff duties when regular support staff are absent.

• Maintains a flexible schedule to provide adequate coverage during crisis.

• Perform other duties as assigned.

Carries out supervisory responsibilities in accordance with Hamilton Center's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Direct supervision of support staff duties, including training of new employees, assessment and delegation of daily tasks, problem-solving for challenging situations encountered by support staff, update and report support staff issues to manager.

• High School diploma required.

• Good basic skills: office/clerical, math, written and oral communications.

• Ability to use office equipment: i.e., computer, calculator, copy machine, etc.

• Attention to detail and accuracy.

• Excellent customer service skills.

• Skills in Microsoft Office (Word, Excel, Access) data entry/retrieval.

• Ability to learn HCI's computer billing system.

• Knowledge of Managed Care

• Willingness to use personal transportation in work.

• Valid Driver's License in accordance with HCI motor vehicle policy.

• Maintain current Crisis Prevention Intervention (CPI) certification.

• Maintain current American Red Cross CPR/First Aid Certification