Service Manager (HVAC/Electrical) at The Sack Company – Norcross, Georgia

The Sack Company Atlanta, Georgia, United States (On-site)

Role Summary

The Sack Company is a commercial MEPF (Mechanical, Electrical, Plumbing and Fire Sprinkler) company that is currently looking for motivated candidates to join our growing team in Atlanta, GA

We are actively seeking a Service Manager with extensive experience in Electrical/ HVAC service operations, including maintenance programs, equipment replacements, system diagnostics, and retrofit projects. This role requires a combination of technical expertise, strategic project management, and leadership skills to oversee service based projects from planning through completion, ensuring reliability, performance, and customer satisfaction.'

Key Responsibilities

• Oversee the planning, execution, and delivery of HVAC/electrical service projects including preventive maintenance programs, equipment replacements, retrofits, and complex troubleshooting events while ensuring they meet quality standards, budget expectations, and established timelines

• Coordinate with engineers, technicians, vendors, and clients to ensure service scopes are accurate, efficient, and compliant with all relevant codes, standards, and customer requirements

• Develop and manage service project schedules and work plans, identifying manpower, subcontractors, and materials needed for successful project completion

• Monitor project progress and field performance, adjusting plans as needed to resolve issues, mitigate risk, and maintain uptime for customer facilities

• Maintain continuous communication with clients, team members, and stakeholders, providing regular updates, transparent reporting, and quick response to any concerns

• Ensure all service activities comply with safety regulations and environmental standards, promoting a culture of safety and professionalism across all job sites

Qualifications

• Proven track record managing HVAC/electrical service projects with at least 7 years of experience in service management, service project oversight, or complex mechanical system maintenance

• Strong technical knowledge of HVAC systems, diagnostics, equipment replacement strategies, and service based workflows

• Excellent leadership and team management skills with the ability to motivate and coordinate technicians and subcontractors to achieve service objectives

• Proficiency in service and construction project management software and tools

• Bachelor’s degree in Mechanical Engineering, Construction Management, or a related field is preferred

Benefits

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance (free plan for one individual employee)

• Life insurance: $20,000 benefit after 6 months

• Paid time off

• Parental leave

• Referral program

• Relocation assistance

• Vision insurance

Schedule

• 10 hour shift

Supplemental Pay Types

• • Bonus opportunities based on service project performance, customer satisfaction, and operational efficiency