Receptionist at Appalachian Regional Healthcare System – Boone, North Carolina

Location: Boone, North Carolina | Full-Time
Department: Clinic/Outpatient Services
Compensation: Starting at $15.90/hour based on education, experience, certification, and internal equity
Status: Non-Exempt

As a Clinic Receptionist at UNC Health Appalachian, you play a vital role in creating a welcoming, organized, and compassionate patient experience. You’ll support smooth clinic operations by serving as the first point of contact—whether greeting patients, coordinating schedules, or facilitating communication between clinical teams.

Working in the heart of the Blue Ridge Mountains, you’ll enjoy a supportive workplace culture rooted in teamwork, respect, and community.

Benefits include:

• Comprehensive medical, dental, and vision insurance

• Health Savings Account (HSA) participation

• Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)

• Tuition reimbursement, student loan refinancing, and college savings programs

• 403(b) retirement plan with employer match

Lifestyle perks:

• Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation

• Access to top-rated public schools and Appalachian State University

• Nationally recognized as one of the best small towns to live, work, and explore

Benefits begin the first of the month following 60 days of employment from new-hire orientation.

• Greet patients and visitors warmly, ensuring a positive and professional first impression

• Answer incoming phone calls, provide accurate information, and route inquiries appropriately

• Schedule appointments, verify insurance, and maintain accurate patient records

• Perform administrative duties, including data entry, filing, and document organization

• Maintain strict HIPAA compliance and protect patient privacy at all times

• Support efficient patient flow by coordinating with clinical team members

• Maintain a clean, organized, and welcoming front desk and waiting area

• Deliver exceptional customer service that reflects UNC Health Appalachian’s mission, vision, and values

• High School Diploma or GED preferred, but not required

• One (1) year of experience in a medical or clinic setting preferred

• Basic Life Support (BLS) through the American Heart Association preferred, but not required

• Strong communication, customer service, and interpersonal skills

• Proficiency with computers, scheduling systems, and office applications

• Knowledge of HIPAA and patient privacy regulations

• Familiarity with medical terminology preferred

• Excellent organization, attention to detail, and time-management skills

• Ability to remain flexible and calm in a fast-paced environment

• Prolonged sitting while performing front desk and computer-based work

• Occasional standing when assisting patients at reception

• Minimal lifting of files, office supplies, or equipment

• Frequent keyboard use and computer screen time

• Adequate vision to read documents and electronic records

• Indoor, climate-controlled clinical office environment

• Frequent interaction with patients, families, staff, and providers

• Moderate noise level typical of healthcare settings

• Primarily weekday schedule, with occasional evenings, weekends, or holidays depending on clinic needs

• Adherence to safety, infection-control standards, and organizational policies

About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" in the fall 2023 Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.