Sales Support Supervisor at Fastsigns Everett, Lancaster, York – Lancaster, Pennsylvania

Position Title
Sales Support Supervisor

Employment Status & Work Hours
Non-Exempt, Full-Time, Hybrid
Monday to Friday, 8:00 AM to 4:30 PM

Position Summary
We’re looking for a hands-on Sales Support Supervisor to lead, coach, and support a team of Project Managers and Estimators while actively managing projects. This role blends people leadership, project management, customer support, and operational coordination to ensure projects move smoothly from start to finish.

The ideal candidate thrives in a fast-paced environment, brings strong organizational and communication skills, and knows how to balance team development with execution. If you enjoy solving problems, aligning teams, improving processes, and keeping customers happy — this is your opportunity to lead from the front.

Compensation & Benefits
● $34.00 to $40.86 an hour (depending on level of experience)
● Comprehensive benefits include Medical, Dental and Vision Insurance
● Various voluntary insurance benefits including short-term disability, life ad&d, critical illness, accident
● 401(k) Retirement Plan with employer match
● Paid Time Off: Accrue up to 120 hours per year
● 7 paid holidays plus 1 Floating Holiday
● Opportunities for career advancement

What You'll Do
● Lead and provide day-to-day supervision to a team of Project Managers and Estimators, ensuring project timelines, budgets, and customer expectations are met.
●Manage active projects while maintaining high standards for quality, communication, and delivery.
●Coordinate workloads, assign projects, and monitor team capacity to keep work flowing efficiently.
●Exercise sound judgment in scheduling, production coordination, procurement, quality control, and customer relations.
●Serve as a key point of contact for customers and internal partners, resolving issues professionally and promptly.
●Lead team meetings, huddles, and one-on-ones to drive accountability, communication, and performance.
●Oversee onboarding and training for new team members to ensure successful integration and development.
●Review and approve timecards, manage time-off requests, and handle day-to-day personnel administration.
●Coach, mentor, and develop team members to strengthen performance and promote continuous improvement.
●Identify process gaps and recommend workflow improvements to enhance efficiency and customer satisfaction.
●Act as a liaison between operations, leadership, and cross-functional teams to ensure alignment.

Required Qualifications
● Associate’s degree or equivalent experience in Project Management, Business, or a related field required.
● 2–4 years of proven project management experience required.
● Excellent verbal and written communication skills.
● Excellent interpersonal and customer service skills.
● Strong organizational skills and attention to detail.
● Excellent time management skills with the ability to meet deadlines.
● Strong analytical and problem-solving skills.
● Proficient in Microsoft Office Suite, Google Suite, or related software.

Travel Requirements
● Up to 25% travel required to client sites, project locations, and other business destinations.
● Travel may include overnight stays.

Get to Know Us
Come be a part of the #1 FASTSIGNS location globally, right here in Lancaster!
Who are we? We are an employee-rewarding, growing organization that is winning nationally in the world of signs and graphics. We believe a team like we've built can sincerely improve the lives of our employees and our customers - that's why we've made "improve life, together" our purpose.

What do we do here? We deliver visual communication solutions - we work in an amazing industry that merges the functional with the creative. We are manufacturing pros and we are production artists. We deal with the complexity of technology and color while we obsess over the basics of good process and loving people. We have BIG plans to continue to be an eyebrow raising, inventive, growing company and we can’t do it without the best people and team. We are looking for a passionate co-worker, great communicator and an excellent person to be a critical part of our team; someone special to take REALLY good care of our craft and customer.

Here at FASTSIGNS, we have high expectations for customer obsession and company culture. We have chosen aculture of –
● Communication (the key to our success)
● Performance (help us grow as individuals and as an organization)
● Kindness (a place where everyone can thrive) as the foundation on which to build.
Creating this type of workplace takes hard work and dedication from everyone involved, but we are committed to the process.

We’ve built something special; perhaps you can be part of it.

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.