System and Integration QA Testing Supervisor at Summit Utilities – FORT SMITH, Arkansas

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting hybrid opportunity for a System Integration QA Testing Supervisor based in either Fort Smith or Fayetteville, AR.

POSITION SUMMARY

This highly visible role leads enterprise systems testing strategy and execution across Summit Utilities’ business platforms. The SAP & CX Systems Testing Supervisor ensures the quality, reliability, and performance of integrated systems supporting customer, billing, field operations, and digital experiences — including SAP IS-U, NICE CXone, web portals, payment platforms, and related interfaces.

This role partners with IT, business, security, and delivery teams to plan and execute testing for system implementations, upgrades, enhancements, and integrations. The position provides leadership over testing standards, defect management, data readiness, and risk-based testing while driving continuous improvement across Summit’s enterprise systems.

PRIMARY DUTIES AND RESPONSIBILITIES

Lead and manage testing activities across enterprise business systems including SAP IS-U, NICECXone, web portals, payment platforms (e.g., Paymentus), and system integrations.Develop and execute comprehensive test strategies, plans, and scripts across Functional, Integration, System, Regression, End-to-End, and Non-Functional testing.Ensure end-to-end testing of customer journeys spanning contact center systems, billing, payments, field service, and digital channels.Partner with business and IT stakeholders to ensure testing aligns with critical utility business processes and regulatory requirements.Oversee test data readiness, including creation, validation, and maintenance of test data across systems.Facilitate test planning sessions, kickoff meetings, and defect triage with functional and technical teams.Conduct risk assessments to prioritize testing efforts and ensure validation of high-impact customer and operational scenarios.Monitor testing progress, defect trends, and quality metrics, providing regular reporting and visibility to leadership.Drive defect management processes to ensure timely resolution and cross-functional accountability.Identify opportunities for test automation and support implementation of automation best practices.Maintain Requirements Traceability Matrices (RTM) and ensure full coverage of functional and technical requirements.Establish and promote enterprise testing standards, frameworks, and best practices.Provide leadership, mentorship, and direction to testing resources, fostering a collaborative and high-performing environment.Support continuous improvement initiatives to enhance testing efficiency, quality, and delivery timelines.

EDUCATION AND WORK EXPERIENCE

Bachelor’s degree or equivalent experience.4+ years of experience in Customer Experience.2+ years of system testing or quality assurance experience.Experience with SAP IS-U and integrated enterprise platforms.

KNOWLEDGE, SKILLS, ABILITIES

Enterprise business systems knowledge (SAP IS-U, NICE CXOne, digital customer platforms)System integration knowledge Testing strategy development and leadershipTest management and defect tracking methodologies.Risk-based testing prioritization.Problem-solving and troubleshooting skills.Strong communication and stakeholder management abilitiesCross-functional collaboration with IT, business, and leadership teamsInfluencing without direct authorityMulti-project and deadline managementAttention to detail and organizational skills.Proficiency in Excel, Word, PowerPoint, Visio, and project management toolsReporting and presentation skills Relevant SAP or cloud certifications are a plus.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.