Market Cocktail Server at Columbia Country Club – Chevy Chase, Maryland

Position Summary:

The Cocktail Server at The Market is responsible for providing attentive, efficient, and friendly beverage service to Members and their guests in a fast-paced poolside environment. This position delivers prompt service throughout the pool area and outdoor patio, ensuring a positive and seamless dining experience from initial greeting to departure.

The Cocktail Server must demonstrate strong knowledge of the Club’s seasonal cocktails, beer, wine, and non-alcoholic offerings, while maintaining accuracy in order entry, check handling, and payment processing. This role requires the ability to multitask during high-volume service periods, maintain cleanliness and organization of service areas, and consistently uphold all state laws and Club policies regarding the responsible service of alcoholic beverages.

Essential Duties and Responsibilities

• Complies with the club's policies and procedures as established in the employee handbook.

• Provides immediate attention to all Members and their guests upon gathering around the pool area or outdoor patio.

• Utilize the POS system to accurately enter guest orders, present and close checks, and confirm that all transactions are properly finalized and accounted for. Each server is personally responsible for ensuring all guest checks are signed and correctly processed. • Provides drink recommendations based on our seasonal cocktails/beverages.

• Maintain cleanliness of all related areas. • Completes all opening and closing side work as assigned and / or scheduled for a given shift.

• Places orders with the bartenders. • Has knowledge of spirits, beer, and wine selections we offer at the Club.

• Checks back to ensure member and guest satisfaction; replenishes water, as necessary.

• Clear soiled glasses as needed.

• Advises the Market Manager or supervisor of any member or guest complaints or special request as soon as they occur.

• Attends any pre-shift meetings called by supervisors or management.

• Arrive on time to each shift with a positive attitude wearing the uniform appropriately that is given at the beginning of the season.

• Assures that all state and local laws and Club policies and procedures for the service of alcoholic beverages are consistently followed.

• Verifies that all members and guests purchasing or consuming alcoholic beverages are at least 21 years of age by carefully checking valid government-issued photo identification in accordance with state law and Club policy.

• Thanks Members and guests as they leave the club; invite them to return. • Consistently follows all sanitation-related requirements, including those related to personal hygiene.

• Do their best to greet by name all Members and their guests, always by smiling and making eye contact. • Always possesses professional behavior and appearance.

• Completes other appropriate work assignments as requested by the Market Manager.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Position Qualifications and Functional Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Furthermore, they should possess the following personal and professional characteristics:

• Must be 18 years of age • General knowledge of alcoholic beverages to be served

• Able to multi-task and comprehend multiple orders at any given time

• Must have good communication skills including understanding and speaking English

• Held responsible for working all major club events to include Memorial Day, Fireworks (June 30th), 4th of July, CCC (July 10th), Labor Day and all other blackout dates noted in orientation • Able to handle the sun for extended periods of time

• TIPS certified

• Able to meet the physical demands and responsibilities of the position. They will, while regularly performing the essential functions of the job, be standing, sitting, and lifting / moving items or objects over 20 pounds and sometimes lift / move items up to 35 pounds.

• Country Club serving preferred but not required. There is an expectation for you to develop your knowledge of food and wine as a food and beverage employee of CCC.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis