Total Rewards Specialist at True North – Brecksville, Ohio

Job Title: Total Rewards Specialist

Department: Human Resources

Reports To: Payroll, Benefits & Analytics Manager

Exemption Status (FLSA): Exempt

Job Summary: The Total Rewards Specialist is responsible for the administration and ongoing support of the Company's benefits programs and provides analytical, compliance, and operational support for payroll and leave administration.

Essential Functions:

• Administer employee benefits programs, including medical, dental, vision, life, disability, retirement, HSA, and wellness initiatives.
• Process and evaluate benefit enrollments, qualifying life events, and terminations in compliance with applicable laws and Company policies.
• Provide payroll support through audits, reconciliations, issue identification, and corrective action recommendations.
• Review, interpret, and process wage garnishments, child support orders, and other court-ordered deductions in accordance with federal and state requirements.
• Coordinate with the Company's external leave administrator to support FMLA, ADA, and other leave programs, including review of documentation and status tracking.
• Serve as a subject matter resource for employees, managers, and HRBPs regarding benefits, payroll, and leave administration.
• Maintain accurate records and documentation related to benefits, payroll, and leave activities.
• Ensure compliance with applicable federal, state, and local regulations governing payroll, benefits, and leave administration.

Key Responsibilities:

• Partner with HR Business Partners to support employee lifecycle events impacting payroll, benefits, and leave.
• Communicate clearly and timely with managers regarding payroll, benefits, and leave-related processes and requirements.
• Support administration and ongoing management of the Company's wellness platform, including vendor coordination and participation tracking.
• Prepare and analyze reports related to benefits participation, payroll data, garnishments, and leave activity.
• Support internal and external audits by preparing reports, reconciliations, and documentation.
• Identify opportunities to improve processes, accuracy, and employee experience.
• Assist with open enrollment planning, communications, and execution.
• Support system updates, integration, and testing related to payroll and benefits platforms.
• Respond to inquiries with a strong sense of urgency, professionalism, and customer service focus.

Requirements and Qualifications

• Demonstrated experience processing garnishments and child support orders.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities and meet strict deadlines.
• Strong written and verbal communication skills.

Education and Experience:

• Bachelor's degree in Human Resources, Business, Finance, or a related field, or equivalent experience.
• 3-5 years of experience in benefits administration, payroll support, HR operations, or total rewards.
• Proficiency with HRIS, payroll systems, and Microsoft Excel.

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Ability to communicate effectively in person, by phone, and in writing.
• Ability to review and enter detailed information accurately.
• Ability to occasionally move around the workplace and lift up to 10 pounds.

Work Environment:

• Office-based work environment.
• Standard business hours, with frequent deadline-driven work
• Regular interaction with employees, managers, and vendors.