Program Specialist at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36224

Working Title:
Program Specialist

Position Grade:
12

Position Summary:
Project ECHO has an exciting opportunity for a Program Specialist to join the NM Diabetes and Latin America Team!

The NM Diabetes & Latin America Team provides program management and strategic support to advance diabetes ECHO programs and the expansion of ECHO into Latin America.

As a successful Program Specialist, you will play an active role in:

• Overseeing and/or coordinating the CDC Diabetes and MCC ECHO programs, which includes communicating with various stakeholders, submitting CME accreditation requests, requesting and collaborating with interpretation as needed, and providing iECHO support to participants and staff.
• Coordinating meetings with grant sub awardees for the development of the ECHO program curriculum, quality improvement, and training related to the ECHO programs.
• Supporting the MCC Diabetes ECHO program by tracking attendance during the ECHO session, sending e-mail communications before or after each session, working closely with the Program Manager for gathering data analysis of the program, and uploading referencing documents into the iECHO platform.
• Planning and implementing new programs with the Program Manager and Medical Director.
• Troubleshooting problems and finding solutions for participants who struggle with logging into iECHO, finding resources, or have CME related challenges to ensure a successful ECHO session.
• Submitting and coordinating CME documentation needed for the sessions.
• Overseeing the coordination and collection of monthly, quarterly, and final reports for each program.
• Coordinating with case presenters in a timely matter by creating a list of sites and potential speakers, creating a directory, and calling clinicians as needed for cases.
• Creating documentation and information to streamline processes for external hub teams and all the NM diabetes programs. Ensuring all ECHO documentation meets Project ECHO branding guidelines.
• Assembling compiled data into marketing materials to demonstrate the growth of diabetes ECHO programs.
• Reviewing and creating Spanish language materials as needed.
• Administering and organizing the program's inbox. Collaborating closely with the Program Manager to identify the specific needs of partner e-mail requests.
• Providing coordination coverage for other Program Specialists on an emergency basis.
• Acting as the primary point of contact for the Diabetes/MCC ECHO program sessions. Communicating regularly with key stakeholders to coordinate program needs.
• Engaging with spokes as needed for communication needs on behalf of Project ECHO or hub teams of DSMES, SDOH, and CHWI programs.
• Overseeing coordination by attending each of the weekly ECHO programs for DSMES, SDOH, and Endocrinology, and tracking the attendances for each of the priority counties in New Mexico.
• Coordinating travel logistics for related programs.

Project ECHO is committed to democratizing implementation of best practices in healthcare, education and other areas where first mile professionals need support. We do this by training universities, nonprofits, and dedicated individuals on facilitation skills and how to set up robust virtual communities of practice to be able to scale their own expertise and missions to the benefit of their local communities. Over the past 20 years, Project ECHO and our partners have trained more than 1,000 partners who make up our global network of Universities, ministries of health, and NGOs around the world. Examples of programs we and others run include infectious disease control (Hepatitis C, HIV), mental health and addiction treatment, literacy, math, climate mitigation and many more.

Project ECHO is funded in part by philanthropic grants and gifts from organizations such as the GE Foundation, the Helmsley Charitable Trust, the Bristol Myers Squibb Foundation, the Merck Foundation, Robert Wood Johnson Foundation and the US Government. Additionally, for programming benefitting New Mexico we receive support from the NM Legislature, the New Mexico Human Services Department and the New Mexico Department of Health.

Project ECHO prides itself on being a values-based organization and inclusive place to work. Our seven values include: Service to the Underserved, Democratization of Knowledge, Mutual Trust and Respect, Teamwork, Excellence and Accountability, Innovation and Learning and Joy of Work. We strive to find individuals who can embrace and exemplify these values. In addition, Project ECHO was named one of Albuquerque's Top Three Best Places to Work in 2023. This award recognizes organizations of all sizes with exceptional climates, team atmospheres, benefits, and employee engagement. For more information and a brief overview of benefits available please visit Project ECHO Newsroom.

We work with partners all over the world and working hours outside of normal business hours may be required. We are fortunate to have access to advanced technology, which will require some teleworking.

See the Position Description for additional information.

Conditions of Employment:

• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• If located at the UNM Children's Campus, successful candidate must pass a comprehensive post-offer, pre-employment criminal and New Mexico Children, Youth and Families Department (CYFD) fingerprint background check, and a continued successful status will be verified by periodic future background checks.

Campus:
Health Sciences Center (HSC) - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Project ECHO (259B)

Employment Type:
Staff

Staff Type:
Term - Full-Time
Term End Date:
06/30/2027

Status:
Exempt

Pay:
Monthly; $3,844.53 (Minimum) - $5,399.33 (Midpoint)

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
4/6/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Please submit a current resume and a cover letter. On the resume, include month and year of start and end dates for each job listed. Please indicate whether each job listed was full-time or part-time. If part-time, include number of hours worked per week. Instructions for cover letter: please describe how you meet the preferred qualifications in the posting. Education verification documents (transcripts, high school diploma, or GED certificate) may be required at the time of hire. Please see minimum qualifications for specifics.Minimum Qualifications: High school diploma or GED; at least 6 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications:

• Spanish competency with the ability to read and write in Spanish
• 3-5 years of program coordination or program management experience in a professional setting.
• Proficiency with project management tools (e.g., Smartsheet)