Site Reliability Engineer at DEUNA – Mexico City

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNAthe fastest-growing Commerce OS in Latin AmericaATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexicos digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!

Visit https://www.deuna.com/ to learn more about us!

As a Mid SRE at Deuna, you’ll ensure the reliability, scalability, and performance of our AWS-based platform by integrating observability, automation, and SRE best practices across the software lifecycle. You will work closely with development teams to improve uptime, provide observability tooling, and ensure we scale efficiently and securely.

- Design, define, and maintain observability and monitoring for our AWS infrastructure.

- Define and track SLIs, SLOs, and SLAs for critical systems.

- Improve system uptime, latency, and fault tolerance across the platform.

- Provide internal libraries and toolsets to developers for diagnostics and debugging.

- Manage scaling, performance, and resilience efforts related to system reliability.

- Collaborate with technical teams on capacity planning, load testing, and scaling policies.

- Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

Technical Skills:

- Expertise with Prometheus, Grafana, OpenTelemetry, AWS CloudWatch, or other observability tools.

- Experience designing dashboards, alerts, and log aggregation pipelines.

- Deep understanding of AWS services: ECS, Lambda, RDS, CodePipeline.

- Strong proficiency in Go programming language.

- Skilled at defining SLIs, SLOs, error budgets, and improving Mean Time to Recovery (MTTR).

- Experience conducting failure drills (e.g., Chaos Monkey, Gremlin) to ensure system resilience.

Soft Skills:

- Excellent communication and collaboration skills.

- Adaptability to thrive in dynamic, fast-paced environments.

- Strong time management and task prioritization.

- Proficiency in English.

What will you find when you join DEUNA?

- A multicultural team distributed throughout LATAM

- Dynamism, agility and constant innovation

- Being part of a high-impact solution for an entire region

- The best tools and technology to operate

- Being part of the startup culture.

- We are in full expansion!

Benefits:

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet and cell phone line

We all own DEUNA, we offer stock options

Learning and development platform

Multidisciplinary, diverse and dynamic team

Growth and career path

Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.