Where is this Program Support Specialist, Meals on Wheels job located?

Cincinnati, Ohio, 45205, United States

What type of employment is offered for this Program Support Specialist, Meals on Wheels role?

Full-time or part-time position

What is the expected salary for this Program Support Specialist, Meals on Wheels job?

Compensation will be discussed during the hiring process.

How can I apply for the Program Support Specialist, Meals on Wheels position at Episcopal Retirement Services?

You can apply directly through the application link provided.

Program Support Specialist, Meals on Wheels at Episcopal Retirement Services

Program Support Specialist, Meals on Wheels

Program Support Specialist – Meals on Wheels

Are you a clinical professional looking for a great culture, reasonable ratios, and an opportunity to grow with an organization? Episcopal Retirement Services has been votes one of Cincinnati's TOP EMPLOYERS for 16 years running and we are hiring passionate professionals. To learn more about ERS and our award-winning culture: https://youtu.be/3jEMW29lmCs

When you love what you do, it shows!

Episcopal Retirement Services has an award-winning culture and a robust mix of available benefits and perks that may include:

Medical, Dental, and Vision Insurance Plans
Generous PTO
Health Savings Account
Short-Term and Long-Term Disability
403B
Discounted Meals
Internal Promotions
PayActiv
Tickets at Work
Life Insurance
Tuition Reimbursement
Employee Referral Program

Position Purpose:

The purpose of this position is to support the Meals on Wheels program by managing food orders, inventory, meal packaging, and sorting meals for deliveries. This position is also responsible for tracking client deliveries to coordinate redeliveries, meal unit updates, and changes in delivery schedules. Additionally, this position assists with administrative, billing, operational, and programmatic support for the Deupree Meals on Wheels and Swipe ‘N' Dine programs to ensure continuity of services and program offerings.

Minimum Qualifications:

High school diploma or equivalent.
Minimum of two years general office, administrative, and customer service experience.
Must possess a valid driver's license, reliable transportation, and appropriate insurance coverage.
Strong computer skills required with high proficiency in Microsoft Office required including Excel, Word, and Outlook.
Good understanding of office equipment functions (i.e., copier, printers, fax, etc.)
Excellent organizational, analytical, and problem-solving skills with strong attention to detail and time management. Works well in environment with firm deadlines and is results oriented.
Functions independently with flexibility and integrity, as well as effectively and harmoniously with team members, clients, family members, volunteers, government agencies/personnel, and the general public in a fast-paced work environment.
Exceptional written and verbal communication skills.
Able to read, write, and understand the English language and speak the language in an understandable manner.
Possess sight/hearing sense or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
Moves equipment and supplies weighing up to 25 lbs on a regular basis and up to 50 lbs occasionally.
Able to maintain regular attendance; work will be performed at the office and participating locations.
Fully up to date with required vaccinations.
Commits to aligning behavior in accordance with the ERS Core Values and Ways of Working.
Provides outstanding customer service to all customers in accordance with ERS's expectations and values.

As a Program Support Specialist, you can expect to:

Places client food orders with meal provider(s). Modifies menu orders as requested by clients.
Tracks and records food inventory levels on routine basis and maintains food inventory logs including returned meals.
Coordinates the receiving and packing of meals for distribution by the volunteers and drivers.
Maintains up-to-date route sheets to include cancellations, changes, and additions of clients. Handles client calls, emails, changes, and complaints and takes appropriate steps to resolve problems, questions, and concerns. Communicates solutions or requested information with clients and completes all recording, tracking, and reporting of these interactions. Escalates unresolved concerns to the director.
Follows up with clients missing a scheduled meal and coordinates with the client to redeliver the meals. Updates meal units on ServTraker when client is not at home or if there are changes on delivery schedule. Reports issues and concerns to Billing Specialist for follow up.
Collects and reviews all returned route sheets and reports any non-deliveries daily. Prints route sheets and prepares for next day delivery.
Answers and responds to incoming inquiries by telephone, email, and fax during scheduled business hours in a professional and timely manner. Serves as administrative support by answering the main phone during scheduled business hours.
Collaborates with the Billing Specialist to follow up on outstanding claims, resolve payment variances, submit technical appeals, and ensure timely reimbursement.
Assists in the preparation, review, reconciliation, and processing of monthly billing and payments from all funding sources, including but not limited to Deupree Meals on Wheels and ERS Swipe ‘N' Dine programs.
Assists in the review of denied, delayed, or underpaid claims to identify discrepancies and determine causes of payment issues.
Assists with Swipe ‘N' Dine client registration forms monthly.
Provides general administrative support, including data entry, documentation, record keeping and filing, copying, scanning, and mailings as needed.
Assists in the preparation of materials for grants, requests for proposals (RFPs), contracts, and ongoing Council on Aging (COA) audit preparation throughout the year and as needed.
Fulfills other duties as deemed necessary and appropriate.
Supports Meals on Wheels Director and team members with special projects and operational needs.
Provides coverage and assistance to team members as needed to ensure continuity of program services by completing various tasks and filling in as needed.

If you desire joining a team that will value you, APPLY today! Immediate consideration is given to qualified applicants. We look forward to speaking with you!

Episcopal Retirement Services is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity or gender expression.

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Program Support Specialist, Meals on Wheels at Episcopal Retirement Services – Cincinnati, Ohio

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