Master Scheduler at Phoenix Manufacturing Inc. – Enfield, Connecticut

As Master Scheduler, one serves as the strategic architect of the organization’s production flow, overseeing all scheduling operations from high-level demand planning to granular machine-level sequencing. In this onsite hands-on role, the Master Scheduler is responsible for maintaining rigorous production controls and ensuring absolute alignment between customer requirements and facility capacity, while adhering to industry-specific quality standards (i.e. AS9100).

A primary focus for the Master Scheduler involves mastering complex lead times and Work-in-Process (WIP) optimization, ensuring that the production schedule accurately reflects the specialized labor and material constraints unique to precision aerospace components. One acts as a vital business partner to the operations and procurement teams, translating demand data into actionable insights for capacity planning, material requirements, and long-term labor forecasting. The role will require a team orientated individual who embodies the company values of Passion, Integrity, Determination, and Empathy.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include, but are not limited to the following:

• Translate customer demand and contractual requirements into executable schedules for individual departments (Milling, Lathe, Debur, Assembly, 5-Axis, etc.) by creating and maintaining a rolling short-term and long-term production plan that aligns with the Sales & Operations Planning (S&OP) objectives.
• Manage the Master Production Schedule (MPS), by taking data to create internal schedules that balances daily workload while maximizing throughput without compromising quality or safety.
• Lead floor-side meetings to synchronize the Line of Balance with the daily shipping plan, proactively resolving immediate bottlenecks to ensure on-time delivery.
• Monitor real-time machine loads to identify over-capacity risks; take decisive action with Department Leads to authorize overtime, shift reassignments, or sub-tier outsourcing to maintain flow.
• Execute Rough Cut Capacity Planning (RCCP) to pinpoint constraints in specialized machining or secondary ops before they impact the master schedule.
• Develop and track Key Performance Indicators (KPIs) such as Schedule Adherence, Value-Added Labor Hours, and WIP Velocity.
• Collaborate daily with Procurement to track the arrival of long-lead times, adjusting the start dates of jobs based on real-time material availability.
• Coordinate the Outside Processing (OSP) schedule for components requiring heat treat, plating, or other items to ensure they return to the facility in time for final assembly.
• Act as the functional lead for scheduling logic within the ERP system, maintaining accurate data for part routing, queue times, and safety stock levels.
• Work with the Warehouse team to reconcile physical inventory with system records, minimizing production delays.
• Facilitate alignment between Sales, Engineering, and Production to ensure that new product introductions (NPI) and engineering changes are seamlessly integrated into the active schedule.
• Monitor and report on inventory health, ensuring that material arrivals are synchronized with production starts to minimize excess inventory and floor congestion.
• Develop and implement internal controls, policies, and procedures to ensure compliance with regulatory requirements.
• Provide strategic advice, reports, and support to senior management while helping to drive key business decisions.
• Foster the development of Phoenix’s core values that align with business objectives while supporting the company through respect, integrity, perseverance, and teamwork.
• Performs other related duties as assigned.

Experience, Education and Qualifications:

• A minimum of 5 years of progressive experience in production planning or supply chain management within a highly regulated aerospace manufacturing environment.
• Advanced proficiency in Manufacturing ERP software (e.g., Globalshop).
• Experience implementing or enhancing business systems such as ERP and inventory management.
• Excellent interpersonal, verbal and written communication skills.
• Expert-level Excel skills (VLOOKUPs, Pivot Tables, Data Modeling).
• Familiarity with the documentation and traceability requirements inherent in AS9100 and NADCAP certified environments.
• Strong analytical and problem-solving skills, presentation skills and high attention to detail.
• Demonstrated ability to work in a fast paced, changing environment.
• Demonstrated flexibility, agility, adaptability, and ability to multi-task.

Our Values:

Phoenix’s core values are the shared beliefs and essential principles that guide our behavior and interactions with each other and our decision making. These four values are taught and modeled in all we do:

• Passion: Belief in the mission and vision: Embrace the passion to bring it to life.
• Integrity: Acting with honesty, transparency, and truthfulness, even when no one is looking
• Determination: Driven to get the job done, regardless of the challenges.
• Empathy: Show regard, respect, and courtesy for one another.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee may be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position requires sitting for extended periods of time and repetitive data entry.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The noise level in the work environment is moderate. The pace is rapid and dynamic, multi-task oriented with short notice/changing deadlines. Accuracy and thoroughness/follow-through is very important. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.