CUSTOMER SERVICE REPRESENTATIVE at AIRCRAFT SPECIALISTS SERVICES LLC – Sellersburg, Indiana

Customer Service Representatives (CSRs) serve as the front-line ambassadors of the company, delivering a welcoming and professional experience to all FBO clientele. They ensure the facility—including restrooms, pilot lounge, and conference room—is consistently clean, well-stocked, and guest-ready. CSRs manage client interactions by processing payments, tracking landing fees across multiple payment methods, monitoring flight activity, and coordinating reservations to support smooth operations and exceptional service delivery.

Duties & Responsibilities

• Monitor and update fuel pricing (CAA, Everest, retail) weekly and with each new fuel delivery
• Communicate updated fuel pricing to Accounting and Management
• Track and report landing fees (KJVY) weekly
• Prepare and submit weekly billed fuel/trips report
• Enter and manage PFA trip data
• Coordinate aircraft reservations and transportation needs
• Confirm rental car reservations and alternate travel arrangements
• Process daily billing transactions in X1
• Update and manage discount rules in X1
• Resolve daily transaction discrepancies
• Communicate with Finance regarding pricing and billing questions
• Maintain secure records of usernames and passwords
• Order and pick up weekly stock for FBO and PFA
• Organize and maintain FBO closets and stockrooms
• Restock concessions and order ice
• Manage dry cleaning needs as needed
• Maintain cleanliness of restrooms, lobby, pilot lounge, and conference room
• Prepare refreshments: lemon water, popcorn, and cookies
• Water indoor plants and maintain welcoming facility environment
• Answer incoming calls and support customer inquiries
• Monitor Unicom and communicate flight activity
• Play music in facility bathrooms and hallways
• Organize and support special events
• Issue and manage customer cards
• Provide training on X1 for line service team

Preferred Qualifications

• 1-3 Years as a CSR in an airport / FBO setting

Required Qualifications

• Excellent communication skills
• 1-3 years of customer service in a professional environment
• Availability to work multiple schedules including weekends

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Varies depending on business needs

Education:

• HS Diploma

Software Experience:

• Outlook and Microsoft Suite
• X1 experience is a plus!