Part-Time Service BDC at Milton Martin Toyota – Gainesville, Georgia

Join the Service Team at Milton Martin Toyota!

Position: Part-Time Service Coordinator

Are you a strong communicator with a passion for helping others? Do you thrive in a fast-paced, customer-focused environment? Milton Martin Toyota is seeking a Part-Time Service Coordinator to join our Business Development Center (BDC): an essential part of our service department’s success. As the first point of contact for many of our valued customers, you’ll play a key role in shaping their service experience from the very first call. If you’re friendly, detail-oriented, and driven by results, we’d love to hear from you!

What We Offer:

• Part-time schedule with flexible hours + incentives
• Supportive team culture and a professional, friendly work environment
• Opportunities for growth and on-the-job training
• Employee discounts and recognition programs

What You’ll Do:

• Handle inbound service calls promptly and professionally to assist customers and schedule appointments
• Make outbound calls to follow up on recalls, order parts notifications and service reminders
• Review service history to recommend additional services when appropriate
• Stay current on service promotions, recalls, and dealership updates
• Operate CRM and DMS software confidently and accurately
• Develop knowledge of Toyota vehicles and service offerings

• Excellent verbal communication and active listening skills
• Strong attention to detail and follow-through
• Professional phone presence and solid organizational skills
• Ability to multitask in a high-volume call environment
• Comfortable using CRM/DMS or similar scheduling systems or willing to learn
• Positive attitude, team-oriented, and dependable
• Bilingual (English/Spanish) a plus!

Why Milton Martin Toyota?

Family-owned for over 60 years, Milton Martin Toyota is built on a reputation for honesty, friendly service, and community involvement. Our core values — Character, Care for People, Commitment to Service, and Continuous Improvement — guide everything we do. Join a team that treats you like family and take the first step toward a rewarding career in the automotive industry.

Apply today and help us deliver the exceptional experience our customers expect — and deserve!