Field Service Technician (30-33 Hours Per Week) at Latitude Inc – Baltimore, Maryland

A growing provider of personal emergency response solutions is seeking a reliable and customer-focused Field Service Technician to support clients across a regional service area. This role involves hands-on technical work combined with strong interpersonal interaction, primarily serving seniors and individuals with disabilities in their homes.

This is a part-time position averaging 30 hours per week, with scheduling based on appointment demand.

Key Responsibilities

• Install, configure, service, and retrieve personal emergency response systems (PERS) in client homes
• Provide basic technical support and troubleshoot equipment issues on-site
• Deliver a high level of customer service with patience and professionalism
• Maintain accurate service records and communicate updates as needed
• Participate in an on-call rotation for after-hours equipment-related service requests (non-medical emergencies)
• Occasionally travel to support training of new technicians (expenses covered)

Qualifications

• Comfortable working independently in a field-based role
• Strong communication skills and a customer-first mindset
• Ability to work effectively with elderly and disabled populations
• Valid driver’s license and reliable transportation required
• Willingness to travel within the region and occasionally for longer appointments (up to a few hours round trip)
• Availability during standard business hours with some flexibility as needed

Work Environment & Schedule

• Primary service hours are weekdays during standard business hours, with occasional variability based on client needs
• Role involves daily travel to client locations

Additional Requirements

• Must be authorized to work in the United States
• Willingness to undergo a background check in accordance with applicable laws