Manager, Revenue Operations - Go To Market at Henry Schein One – American Fork, Utah

***This position is Remote with in the United States***
Job Summary
The Manager, Revenue Operations, owns the design, execution, and optimization of end-to-end go-to- market (GTM) processes. Additionally, this position acts as the business process authority across Sales, Marketing, Customer Success, and Finance. Lead revenue tooling, forecasting, analytics, and sales support operations, with a focus on scalability, predictability, and efficiency. The Manager, Revenue Operations, also manages members of the Revenue Operations team and drives cross functional execution.

What you will do

• Own end-to-end GTM process design from lead through close and expansion
• Define rules of engagement, lead routing, SLAs, and cross functional handoffs
• Support pipeline reviews, forecasting calls, QBRs, territory planning, and annual GTM planning
• Partner with BI/CRM teams (Salesforce, Domo) to translate business requirements into system workflows and reporting

• Define leading indicators and deal with health signals by stage, segment, and rep
• Establish stage exit criteria, conversion benchmarks, and pipeline quality standards
• Partner with Sales leadership on playbooks and interventions for deal risk and opportunity
• Analyze win/loss, deal velocity, and pipeline trends; deliver actionable insights to leadership

• Own sales support operations and case management model
• Redesign support workflows to improve resolution time, scalability, and rep experience
• Define escalation paths, SLAs, and performance metrics
• Partner cross functionally to eliminate recurring issues at the source

• Own administration and adoption of:
• Sales engagement tools (Groove, Salesloft, or equivalent)
• Revenue forecasting platform (Clari or equivalent)
• Dialer platforms
• Configure workflows, governance, reporting, and performance analysis
• Evaluate, recommend, and onboard new GTM tools
• Ensure clean integration and data integrity with Salesforce and BI systems

• Manage and develop Revenue Operations team members
• Partner with Sales Enablement on training, documentation, and playbooks
• Act as a trusted advisor to Sales and CS leadership
• Lead virtual team(s) to achieve company goals in creative and effective ways
• Own preparation of recurring leadership and sales communications (QBRs, pipeline reviews, exec updates)
• Attract, retain, motivate, develop and mentor team members for high performance
• Communicate effectively with senior management
• Manage effectively outsourced relationships
• Influence, build relationships, understand organizational complexities and manage conflict

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically, 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience
• Typically, 1 or more years of management experience.
• Typically, a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
• Proven leadership experience in a cross-functional influence role within a matrixed organization
• Strong organizational discipline with exceptional follow-through
• Strong data driven decision-making experience
• Executive communication skills
• Strong management and leadership skills
• Outstanding verbal and written communication skills and ability to resolve disputes effectively
• Excellent presentation and public speaking skills
• Excellent independent decision making, analysis and problem-solving skills
• Excellent planning and organizational skills
• Good negotiating skills
• High ownership, operational rigor, and continuous improvement mindset

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

The posted range for this position is $110,000.00 - $130,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a bonus target not reflected in the range.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Louisiana, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.