Vacation Rental - Sales Support Specialist at PartnerHero – San Pedro Sula or Tegucigalpa

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Monday - Friday, 8:00 am -5:00 pm, weekends off
Type of Support: Outbound calls, emails
Contract Duration: Full-time
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: May 7, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Crescendo is looking for talented individuals to join our Sales team as Sales Support Specialists II. In this role, you’ll be the first point of contact for potential customers, helping guide them through their initial experience with one of our innovative partners in the short-term rental technology space.

You’ll play a key role in connecting with trial users, understanding their needs, and turning their interest into meaningful conversations with our Account Executives. If you enjoy speaking with people, thrive in a fast-paced environment, and have a natural ability to build connections, this role is for you.

What You’ll Do:

• Engage with new trial users promptly via phone, introducing the product and setting the tone for a great customer experience
• Qualify leads by asking thoughtful questions, identifying needs, and capturing key insights
• Schedule meetings between potential customers and Account Executives
• Conduct follow-ups to confirm attendance, send reminders, and reschedule when needed
• Re-engage with missed appointments to keep the conversation moving forward
• Support lead generation efforts through outbound calls, email, and chat outreach
• Identify customer pain points and share insights with the Sales team to support successful conversions
• Provide a friendly, professional, and engaging experience across all communication channels
• Maintain accurate records and manage multiple conversations while staying organized and detail-oriented

What We Expect From You:

• Excellent English communication skills (spoken and written – EFSET C1 or C2 level or equivalent)
• At least 1 year of experience in customer service, sales, or technical support
• Strong interpersonal and communication skills with the ability to build rapport quickly
• Confidence in speaking with a wide range of customers and guiding conversations toward action
• High level of organization, attention to detail, and follow-up skills
• Ability to work in a fast-paced, dynamic environment and adapt to change
• Tech-savvy with the ability to navigate multiple platforms (CRM tools, messaging platforms, etc.)
• Customer-focused mindset with a genuine desire to help and solve problems
• Strong time management skills, punctuality, and accountability
• Nice to Have:
  • Familiarity with platforms like Airbnb, Vrbo, or Booking.com
  • Experience in appointment setting or sales environments
  • Interest in working in a diverse and collaborative global environment

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home, paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.