Operations & Process Specialist at ATA Services, Inc. – Montpelier, Vermont

Our client, The Vermont Agency of Education is seeking a highly organized, self-starting Operations & Process Specialist for a temporary assignment of 12 months. This individual will serve as a bridge between their current workflows and new processes and procedures. The primary goal of this role is to audit, document, and standardize the internal departmental functions.

Key Responsibilities

• SOP Development: Interview subject matter experts (SMEs) to map out complex workflows and translate them into clear, concise Standard Operating Procedures (SOPs).

• Template Creation: Design and implement standardized document templates, forms, and reporting tools to ensure consistency across the agency.

• Project Coordination: Manage timelines for process updates, ensuring all documentation is drafted, reviewed, and approved by stakeholders within strict deadlines.

• Administrative Modernization: Audit existing Microsoft Office-based files to improve data organization, accessibility, and version control.

Required Qualifications

• Technical Writing: Proven experience in drafting formal SOPs, manuals, or technical guides.

• Project Management: Demonstrated ability to track multiple deliverables, identify bottlenecks, and meet milestones with minimal oversight.

• Software Proficiency: Expert-level skills in Microsoft Office 365 (specifically Word, Excel, and SharePoint). Must be capable of using advanced features like Styles, Mail Merge, and complex formulas.

• Independent Execution: Ability to work autonomously in a remote or hybrid environment, maintaining high productivity without constant supervision.

• Communication: Strong interpersonal skills to navigate a government environment and build rapport with various department heads.

ATA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.