Patient Services Representative (PSR) - Casual at Northfield Hospital & Clinics – Northfield, Minnesota

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all patient demographic information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

• High School graduate or equivalent
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

• Varying Days/Shifts, Monday—Friday
• Women’s Health Center hours are:
  • Monday: 8:00 a.m.–7:00 p.m.
  • Tuesday: 8:00 a.m.–7:00 p.m.
  • Wednesday–Friday: 8:00 a.m.–4:30 p.m.

• Eligible for Shift Differential Pay in addition to base wage
• Earned Safe and Sick Time (ESST) accrued on first paycheck
• Pension Plan (PERA) with 7.5% employer match
• Optional 457(b) Retirement Plans
• Loan Forgiveness Eligibility – PSLF + MN state programs for qualifying roles
• Employer-Provided Certifications + Continuing Education
• Additional perks: Free On-Site Parking, Qualified Bilingual Staff Program, Employee Assistance Program, and discounts on cafeteria, scrubs, and OTC pharmacy items

This job posting is not intended to be an exhaustive list of all duties, responsibilities, or activities required of the position. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation, benefits, work schedules, and other terms and conditions of employment are subject to change in accordance with applicable laws, policies, and collective bargaining agreements, if applicable.