CUSTOMER SUCCESS AGENT - CONTRACT in East Gwillimbury, Ontario at Greenworks Tools Canada
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Job Description
We’re Hiring! CALL CENTER AGENTS CONTRACT
"Summer Students Needed"
In office positions only (67 Toll Road Holland Landing On, L4N 1H2)
Pay Rate: $20/hour+ $2/hour for weekend shifts
Contract Term: Full-time contract from June 1st to September 30th, 2026
Start Date: June 1st, 2026
Shift: Thursday–Monday, 9:00 AM–5:30 PM
About Greenworks Tools
Greenworks Tools is a leader in innovative, eco-friendly outdoor power equipment. We are committed to delivering high-quality products and exceptional customer experiences. Join a fast-growing company where your contributions make a real impact and your career can grow.
Key Responsibilities:
- Respond to incoming customer calls and provide appropriate solutions
- Meet and maintain key performance indicators (KPIs)
- Accurately enter and update customer information in Salesforce CRM
- Troubleshoot equipment issues, including reviewing photos, videos, and proof of purchase when required
- Check inventory using warehouse systems or tracking tools
- Process warranty claims and initiate replacement part orders
- Maintain detailed and accurate customer case records
- Send follow-up communications to ensure complete issue resolution
- Apply company policies to determine appropriate resolutions or escalate when needed
- Ensure all customer inquiries are addressed by the end of each shift
- Participating in hands-on product and systems training
Experience and qualifications required:
- Demonstrate a strong customer-first approach with a courteous and professional phone manner
- Proficient in Microsoft Office (Word, Outlook) and comfortable navigating multiple systems/screens
- Strong attention to detail with the ability to multitask accurately
- Team-oriented with a willingness to support colleagues during high-volume periods
- Ability to work independently and seek guidance when needed
- Strong proficiency in English (required)
Nice to have qualifications:
- Schedule flexibility
- Bilingual (French or Spanish fluency)
Why Join Us?
- Competitive pay
- Supportive and team-oriented environment
- Product discounts
- Complimentary coffee onsite
- Opportunity to gain valuable experience and grow your career
Apply today and be part of a team that values customer experience and growth!
We use AI-powered tools to help streamline parts of our recruitment process, such as resume screening. These tools support—but do not replace—human decision-making. Final hiring decisions are always made by our Hiring team and HR team.
Company Summary:
As a rapidly growing global manufacturer of residential, commercial, and lifestyle products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.