Office Admin Lead at Insight Pest Solutions – Rexburg, Idaho

About us:

Insight Pest Solutions is an independently owned and operated local pest control company across the United States. Our mission is to create a better everyday life for our team and community by being the best Service Brand. We have grown exponentially each year. We service thousands of customers across multiple different states. This success can be attributed to hiring the right people; people who are as excited about customer service as we are. Since we compete in a service driven industry, our business is all about the PEOPLE. We strongly believe that a work hard, play hard culture with integrity is the best win/win for the employees, customers, vendors and company.

Job Description:

Our Team is responsible for every communication with the customer, inbound and outbound, to address appointment scheduling, billing, service concerns and more. Using our customer management software, our office handles all aspects of account management.

Being the Office Lead of this department will include:

• Customer Service Representative oversight
• Hands on leadership
• Visible day to day presence in office
• Take personal ownership of the work of your team
• Build responsive customer service culture
• Driving results and a culture that takes pride in their work
• Leadership through service
• Mentoring on customer interactions
• Ensuring accurate data entry
• New hire training
• Development of best practices
• Difficult customer calls
• Daily metrics and goal tracking
• Oversee a large team of employees

Requirements:

• 1-3 years experience
• 8:30am to 5pm Monday through Friday with occasional Saturday's
• Dependability and adaptability
• Strong communication skills
• Experience with on-the-phone customer service is preferred
• Computer proficiency
• Minimum of a high school degree

Perks:

• PTO days
• Benefits: Medical, Dental, Vision, and 401K
• Free pest control

Applying:

Any candidates that are considered for this position may be contacted by phone for a preliminary interview so please be sure to provide a good contact phone number.

Our company requires the best and brightest personalities to ensure that our customers know how important they are.

Bilingual candidates are strongly encouraged to apply!