CORE Attendant I/II at Cosumnes Community Services District – Elk Grove, California

The Cosumnes Community Services District is hiring part-time CORE Attendants I/II for the CORE Recreation Center. If you have a passion for recreation and looking for a flexible, rewarding job, we want to hear from you. We offer a range of schedules, including mornings, evenings, weekends, and days for positions in Facility Maintenance, COREkids, and our Welcome Desk. Apply now to join our team!

CLASS DESCRIPTION
Under direct supervision, CORE Attendants I/II are responsible for creating a positive member experience through superior customer service to CORE participants, guests, and members. The CORE Attendant is the primary point person for greeting customers, answering phones, and assisting in membership signups and renewals. The CORE Attendant maintains a clean and organized front desk area and other recreation and fitness areas, monitors participants’ behavior, enforces facility policies, and performs routine maintenance to keep the facility safe and organized. The attendant also handles payments and maintains clean and well-stocked areas, assists with special requests, and answers questions about CORE program offerings and services. The attendant also provides support and assistance in a wide range of fitness and wellness activities for youth (COREkids) and Teens. Incumbents must work flexible schedules that include evenings, nights, holidays, and weekends.

About CORE Recreation Center
CORE is opening in spring 2025 and aims to be a high-quality fitness and sports center that has everything community members need to maintain a healthy lifestyle. CORE is 59,000 square feet, offering cardio and strength equipment, boutique group fitness, an indoor walking track, two gyms, habit and nutrition coaching, and more. Plus, activities that will keep kids entertained while adults exercise.

Salary Information
The District typically appoints new employees at step 1 of the salary range. Consideration for an appointment higher than step 1 will be based on experience, education, or the need for unique skills or knowledge and shall be no more than the mid-point of the salary range.
The following duties are intended only as illustrations of the various types of work that may be performed. The omission of specific statements does not exclude them from the position of the work, similar, related, or a logical assignment to the position. Each individual in the classification does not necessarily perform all the duties listed. Employees may perform other related duties at an equivalent level required.

Exceptional Customer Experience

• Greet all members, prospective members, and guests with a friendly and professional demeanor, providing exceptional customer service.
• Lead CORE tours. Identify the prospect’s needs and solve them with membership and/or programming/coaching solutions.
• Be an active marketing resource to members and guests by discussing and promoting current CORE fitness programs, specials, and services.
• Assisting new members with membership sales/renewals, up-selling additional items or specials to increase sales, and providing support and assistance in generating sales leads to target prospective new members.
• Use membership management software for membership sign-ups, cancellations, and updating member account information, check-ins, class bookings, and registrations.
• For each shift (including opening and closing), count the beginning cash drawer and reconcile the cash drawer following policy and procedure.
• Handle cash and credit card transactions to process payments for memberships, services, classes, and retail purchases. Adhere and follow Standard Operating Procedures (SOP) for Point of Sales (POS) cash/credit card transactions.
• Perform administrative tasks, including, but not limited to, handling all front desk-related administrative and clerical tasks such as opening and closing the Welcome Desk, checking/responding to email inquiries, answering phones in a friendly manner, assisting callers with a variety of questions, and directing calls to appropriate staff. Keep the front desk area clean, organized, and stocked with necessary supplies.
• Respond to members’ questions and concerns in a timely and professional manner with a focus on resolving member and guest concerns through courteous interactions, and as necessary, elevate members’ concerns to the supervisor when needed.
• Monitor members for safe and appropriate behavior as they exercise and use the CORE facility.
• Attend all staff training sessions and meetings and follow SOPs to continually improve member service quality.
• Provide basic assistance and guidance to users of the fitness equipment when needed, when acknowledging members/guests throughout the facility.

Facility Security and Maintenance

• Responsible for completing fitness floor opening, maintaining, and/or closing procedures.
• Perform general and routine facility cleaning tasks according to checklists, which include assisting in maintaining a clean and safe environment by monitoring the facility constantly and addressing any safety or cleanliness issues immediately.
• Assist in conducting regular equipment inspections for safety and maintenance needs, which include identifying, mitigating, and reporting broken equipment and unsafe conditions to the supervisor for action per SOP.
• Assist the CORE Staff with requested tasks, such as scheduling programs, events, rentals, activities, and associated set-ups/tear-downs of fitness classes and events.
• Monitor locker rooms and restock supplies as needed. Ensure walkways are clear and open. Clean facility space (mirrors, floors, windows, walls, etc.).Issue towels and fitness/recreational equipment (e.g., Basketballs, weight belts, etc.).
• Make all appropriate announcements in emergencies and at closing.
• Monitor the fitness facilities to ensure a safe environment and promptly respond to safety and emergency situations according to CORE SOPs regarding emergency procedures.

Fitness Programming

• Check participants in/out of activities per SOP. Communicate effectively with parents.
• Create positive interactions and provide a safe and nurturing environment for children ages 4 to 12 years old while their parents enjoy their workouts.
• As directed, plan and initiate scheduled activities, which include organizing and facilitating age-appropriate activities, games, and crafts to keep children and teens entertained and active.
• Foster an environment of movement-based fun through leader-led activities, including inspiring participation and social interaction.
• Ensure the well-being of all children by adhering to safety protocols and maintaining clean and sanitized play areas.
• Effectively communicate with parents regarding their children's activities, behavior, and any special instructions.
• Work collaboratively with other CORE staff to create a cohesive and supportive team environment.

Any equivalent combination of training and experience which provides the required skills, knowledge, and abilities may be considered qualifying at the sole discretion of the District. The education or experience requirement may be modified or waived at the sole discretion of the General Manager. At least one of the education or experience requirements must be met; however, both requirements cannot be modified or waived. A typical way to obtain the knowledge and skills would be:

CORE Attendant I:
Hourly Rate: $18.50

Education and Training:

• None required

Experience:

• None required

Special Requirements:

• Must be 18 years of age or older.
• Possession of, or the ability to obtain, First Aid and CPR/AED certification within the first thirty (30) days of employment; Certification must be maintained through employment.
• Please click the link for CORE Attendant I Job Description

CORE Attendant II:
Hourly Rate: $20.50

Education and Training:

• High school diploma or equivalent preferred.

Experience:

• Six (6) months of progressively responsible work experience or equivalent community or volunteer service in the recreation, service, or hospitality fields. Participation in organized sports, volunteering with a community organization, or working in customer service are examples of equivalent experience.
• Previous experience in customer service or at the front desk is highly desired.

Special Requirements:

• Must be 18 years of age or older.
• Possession of, or the ability to obtain, First Aid and CPR/AED certification within the first thirty (30) days of employment; Certification must be maintained through employment.
• Please click the link for CORE Attendant II Job Description

Some positions may require occasional driving. When specified, those positions will include the following requirements:

• Must possess a valid California class "C" driver's license with a clean driving record, and maintain it throughout employment.

Knowledge of:

• Basic principles and a good understanding of customer service protocols.
• Basic standard practices in recreational sports or fitness, including current methods, techniques, principles, and procedures used in the planning and implementation of a variety of fitness, recreational, and educational activities relevant to CORE programs and services.
• Fitness equipment use and basic exercise principles.
• Basic operation of appliances and tools used for cleaning and sanitizing facilities and various fitness equipment, including using vacuums, brooms, mops, and using cleaning solutions correctly and safely according to SOPs.
• Basic arithmetic, including addition, subtraction, multiplication, and division; calculation of decimals, ratios, percentages, and fractions.
• Basic computer competency to use membership management software, POS systems for cash/credit card transactions, Microsoft Office 365, and modern office equipment.

Ability to:

• Positively create a welcoming environment for all and maintain a positive attitude at work, which includes demonstrating professional and effective interpersonal and communication skills.
• Provide outstanding customer service, including maintaining a positive, enthusiastic, and professional attitude toward guests by answering their questions about memberships, classes, and services.
• Multi-task and solve problems in a fast-paced team environment, must have a friendly and welcoming demeanor, and be able to work well under pressure.
• Perform general administrative and clerical tasks and operate office machines and equipment.
• Willingness to independently prioritize, initiate, and perform job duties and tasks without direction, as well as being flexible and adaptable to changing situations.
• Communicate effectively with and handle member/guest service inquiries, issues, and complaints. Respond promptly to customer inquiries while actively listening to needs, including acknowledging and resolving member/guest complaints.
• Consistently treats all guests and team members with respect and contributes to a positive work environment
• Communicate and coordinate with team members to ensure guest satisfaction is maintained according to CORE’s 5-Star Commitment to Excellence standards in member/guest engagement, visual standards, and general housekeeping.
• Work as a cohesive team with all staff members to ensure efficiency and effectiveness.
• Be trained in CORE operations and job tasks according to SOPs, which include but are not limited to entering in POS and membership transactions accurately, operating cash drawer and handling credit card transactions, and cleaning/sanitizing facilities and equipment.

Mobility: The role may require frequent movement, including walking, standing, bending, kneeling, or reaching to clean and wipe down equipment and counters, fold towels, move laundry bins, and pick up and move equipment. Frequent physical activity requires pushing, pulling, or lifting supplies, equipment, or inventory items up to 50 lbs.
Dexterity: Frequent repetitive motion, grasping, holding, and reaching; frequent writing and typing and operating office equipment, computers, cash register, counting/ordering office and/or fitness-related supplies and equipment.
Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.
Hearing/Talking: Frequent hearing and talking in person and on the phone necessary for effective communication with staff, members, guests, and vendors; ability to hear and see with sufficient acuity to identify maintenance problems requiring service and repair.
Emotional/Psychological: frequent use of good judgement with decision making, concentration, and public and/or coworker contact; frequently works independently alone and/or in a team setting.
Driving: ability to use fine and gross motor coordination for driving.

Typical Working Conditions
Work is typically performed in both indoor and outdoor environments. Most work is performed indoors, at the front desk, lobby, fitness and workout areas, locker rooms, and laundry room. Incumbents are exposed to moderate to high levels of noise, moisture, dust, vibrations, and various types of weather, including heat and cold. Work may take place and require travel in a vehicle to and from off-site indoor and outdoor locations throughout the District. Adherence to health and safety protocols, including wearing gloves when handling laundry, using chemicals, cleaning equipment, and checking locker rooms. Awareness of surroundings is key to keeping self and others safe. The District promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

THE PROCESS:

Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job, and other needs of the position. All applicants will be notified as to the status of their application after a review of all applications has been completed.

Interview- The most qualified candidates from the review will be invited to participate in an Oral Panel.

Appointment Procedures - Upon successful completion of the interview and a verbal offer, candidates must complete the following before final appointment:

• Background Check: A State of California, Department of Justice criminal background check;
• Drug Screening
• Work Eligibility: The District participates in E-Verify to confirm authorization to work in the US.

Benefits For Full-Time Employees:

• The District participates in the California Public Employees Retirement System (CalPERS);
• New members in the CalPERS system will receive a retirement formula of 2% at 62;
• Applicants who meet the CalPERS requirements for a "classic member" will receive a retirement formula of 2% at 55;
• All employees of the District participate in the Medicare portion of Social Security;
• Full-time employees receive a generous vacation, holiday, and sick leave allowances.

ABOUT US

Cosumnes Community Services District serves an estimated 207,000 south Sacramento County residents in a 157-square mile area. Its award-winning parks and recreation services – including the operation of more than 100 parks – operate exclusively within the Elk Grove area of the District. Cosumnes CSD provides fire protection and emergency medical services throughout the District, including the cities of Elk Grove and Galt and unincorporated areas of south Sacramento County.

Our Vision: Be an innovative, inclusive, and intentional, regional leader committed to providing exceptional services that exceed expectations and enhance the quality of life of those we serve.

Our Mission: Cosumnes CSD is dedicated to enhancing the quality of life of the residents, businesses, visitors, and employees within our diverse community by protecting lives, property, and the environment through superior fire suppression, emergency medical services, fire prevention, and special operations response; and by providing parks and recreation services through well-maintained parks and recreational opportunities for health, wellness, and social interactions.

Our Values:
Safety & Mitigating Risk – We protect District employees, as well as mitigate risk and exposure of the District and public.

Financial Responsibility – We are an accountable, transparent, and stable Agency as we provide quality services through progressive innovations.

High-Quality Workforce – We develop and train a high-quality workforce with emphasis on professionalism, diversity, equity and inclusion, succession planning, competency, and organizational growth.

Service to the Community – We deliver the highest levels of service to the residents, visitors, and businesses within the District.

Diversity, Equity & Access – We ensure diversity, equity, and inclusion in all aspects of District work.

THE PROVISIONS OF THIS ANNOUNCEMENT DO NOT CONSTITUTE A CONTRACT EXPRESSED OR IMPLIED, AND ANY PROVISION CONTAINED IN THIS ANNOUNCEMENT MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.

Cosumnes CSD is an equal opportunity employer. It is our policy to provide equal employment opportunities to qualified individuals without discrimination on the basis of race, color, religious creed, national origin, gender, gender identity or gender expression, sex, sexual orientation, age, disability, medical condition, genetic information, covered veteran/military status, marital status or any other status protected by federal or state law.