Service Advisor Assistant - CMA's Toyota & Chevy of Martinsburg at Carter Myers Automotive – Martinsburg, West Virginia

About this Role

The Service Advisor Assistant supports the Service Advisor team by helping coordinate customer service, documentation, and communication between customers, technicians, and the service department. This role is ideal for individuals looking to grow a career in automotive service with Toyota and Chevrolet brands while gaining hands-on dealership experience.

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

What We Offer

• Training and mentorship with experienced Service Advisors
• Opportunities for advancement within the service department
• Stable schedule and supportive team environment
• Exposure to both Toyota and Chevrolet service processes and standards

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Responsibilities

• Greet customers promptly and assist with service check-in and checkout
• Support Service Advisors with repair order setup, updates, and follow-up communication
• Schedule service appointments and confirm customer information
• Communicate service status, recommendations, and timelines to customers as directed
• Assist with warranty, recall, and maintenance documentation
• Maintain accurate records in the Dealer Management System (DMS)
• Coordinate with technicians and parts department to ensure efficient workflow
• Promote a positive, professional, and customer-focused service experience
• Uphold Toyota and Chevrolet brand standards and dealership policies

Qualifications

• Previous automotive dealership or customer service experience preferred
• Interest in developing a career as a Service Advisor or in automotive service
• Strong computer skills; experience with Dealer Management Systems a plus
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional appearance and customer-focused attitude
• Valid driver’s license with a good driving record
• High school diploma or equivalent required

Certificates, Licenses, Registrations:

• Valid Driver's License

Benefits:

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!