English & Communication Coach at Wing Assistant – Philippines
Wing Assistant
Philippines, Philippines
Posted on
Updated on
Salary:$35000 - $50000
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About This Position
English & Communication Coach
About the RoleWere looking for an English & Communication Coach to help Wings virtual assistants and staff elevate their communication effectiveness ensuring clarity, tone alignment, and professionalism in both written and spoken English. This role focuses on email and voice communication coaching, expectation-setting with clients, and the establishment of a structured ESL upskilling program to raise overall communication standards across the organization.Key Responsibilities- Conduct 1:1 and group coaching sessions to improve clarity, grammar, and tone in email, chat, and voice communication.- Assess assistants communication patterns and provide actionable feedback for client-facing professionalism and confidence.- Design and implement an ESL upskilling curriculum tailored to Wings business communication needs (tone calibration, active listening, business writing).- Collaborate with L&D and Operations teams to identify communication gaps and integrate improvement modules into onboarding and ongoing training.- Develop and manage assessment tools to measure communication progress, fluency, and client-readiness.- Provide shadow feedback and coaching based on recorded or live client interactions.- Create learning materials, micro-courses, and self-paced activities for ongoing communication improvement.- Track and report on coaching outcomes, fluency scores, and communication improvement trends.
Qualifications- At least 3 years of experience in communication coaching, ESL instruction, or language training ideally in a corporate, BPO, or remote environment.- Excellent command of spoken and written English, with a strong grasp of tone, clarity, and professional correspondence.- Experience coaching individuals on client communication, email writing, and expectation-setting techniques.- Strong facilitation and feedback skills with the ability to coach across different skill levels.- Highly organized, proactive, and comfortable managing multiple learners or cohorts.
Preferred Skills- Familiarity with CRM configuration, workflow automation, or project management systems.- Knowledge of adult learning principles, LMS tools, and competency frameworks.- Strong analytical mindset for assessing trainee performance and learning trends.
Department: Learning & Development Work Setup: Remote / Hybrid Compensation: PHP 35,00050,000/month (based on experience and performance)
35,000 - 50,000 a month
About the RoleWere looking for an English & Communication Coach to help Wings virtual assistants and staff elevate their communication effectiveness ensuring clarity, tone alignment, and professionalism in both written and spoken English. This role focuses on email and voice communication coaching, expectation-setting with clients, and the establishment of a structured ESL upskilling program to raise overall communication standards across the organization.Key Responsibilities- Conduct 1:1 and group coaching sessions to improve clarity, grammar, and tone in email, chat, and voice communication.- Assess assistants communication patterns and provide actionable feedback for client-facing professionalism and confidence.- Design and implement an ESL upskilling curriculum tailored to Wings business communication needs (tone calibration, active listening, business writing).- Collaborate with L&D and Operations teams to identify communication gaps and integrate improvement modules into onboarding and ongoing training.- Develop and manage assessment tools to measure communication progress, fluency, and client-readiness.- Provide shadow feedback and coaching based on recorded or live client interactions.- Create learning materials, micro-courses, and self-paced activities for ongoing communication improvement.- Track and report on coaching outcomes, fluency scores, and communication improvement trends.
Qualifications- At least 3 years of experience in communication coaching, ESL instruction, or language training ideally in a corporate, BPO, or remote environment.- Excellent command of spoken and written English, with a strong grasp of tone, clarity, and professional correspondence.- Experience coaching individuals on client communication, email writing, and expectation-setting techniques.- Strong facilitation and feedback skills with the ability to coach across different skill levels.- Highly organized, proactive, and comfortable managing multiple learners or cohorts.
Preferred Skills- Familiarity with CRM configuration, workflow automation, or project management systems.- Knowledge of adult learning principles, LMS tools, and competency frameworks.- Strong analytical mindset for assessing trainee performance and learning trends.
Department: Learning & Development Work Setup: Remote / Hybrid Compensation: PHP 35,00050,000/month (based on experience and performance)
35,000 - 50,000 a month
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Job Location
Philippines, Philippines
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