Customer Account Specialist at Durham Exchange Club Industries – Durham, North Carolina

• Work with production and warehouse staff through Production Scheduling to coordinate activities to meet customer requirements and quality goals. Communicate new/additional production needs or changes in a timely manner.
• Regularly record positive and negative customer feedback and proper documentation of all customer complaints including issuing a CAPA (Corrective Action Preventive Action) if needed.
• Act as customer account liaison handling all internal and external customer needs and requests.
• Respond to customer inquiries regarding status of orders, product selection, placement of orders for standard products or services, complaints (including returns), shortages and adjustments, expediting, order acknowledgements and requests for information.
• Enter customer orders into system to accomplish effective distribution of income to appropriate department to ensure proper movement of inventory and accurate shipping instructions.
• Resolve accounts payable issues on freight bills pertaining to shipment/receipt of customer-owned product.
• Analyze computerized data and generate reports as needed by production staff and management.
• Use database and/or spreadsheet programs to assemble data and reports in efficient manner.
• Generate and provide documentation to customers to facilitate delivery and payment for products.
• Assist department in streamlining production information and maintaining an integrated quality management system.
• Maintain inventory counts (through use of receipts, warehouse staff counts, production utilized items, etc.) for purchased and/or consigned material to ensure production can be completed. Request needed materials or notify customer when materials are low.
• Act as an Internal Auditor and/or Document and Data Control Coordinator for ISO-registered quality management system.
• Work cooperatively and professionally with DECI staff, clients and outside business contacts. Maintain professional working relationship with customer representatives and business contacts.
• Follow applicable quality procedures and work instructions.
• Provide backup support in department and to front desk receptionist as needed.
• Other duties as assigned.

• Associate’s or Bachelor’s degree required or five years minimum related experience in customer account management in an industrial setting, inventory control or purchasing
• Effective communication skills and ability to work cooperatively and effectively with people of all levels
• Excellent analysis/inventory tracking skills and the ability to use available computer programs for tasks related to production and materials management
• Detailed-oriented, strong organizational skills, and the ability to maintain easy accessibility to records & information
• Strong time-management techniques, ability to prioritize, and a proactive nature
• Ability to follow verbal and written instructions and work independently yet flexible in working with project group
• Reliable transportation

SKILLS & ABILITIES

Computer Skills: Exceptional Microsoft Office (Word and Excel) skills required; comprehensive knowledge in the use of spreadsheets.

Other Requirements: U.S. Citizen or U.S. work qualification