Manager, Clinical Workflow & EMR Proficiency at Suvida Healthcare LLC – Houston, Texas

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

Earn TrustBuilding RelationshipsCreating JoyDoing RightImproving Every DayMoving Forward

Our Promise

Purpose Driven CareerCompetitive PayBest-In-Class Medical/Dental Coverage Free Mental Health & Life Coaching for Team Members and their DependentsHoliday Time Off with PayPaid Community Service DayPaid Parental/Family LeavePaid Bereavement LeaveGenerous Paid Time Off (PTO)401k Retirement Plan with Company MatchAnd much more....

What You’ll Do

Position Summary

The Manager, Clinical Workflow & EMR Proficiency will drive standardization and optimization of clinical workflows and applications, leading training, adoption, and data-driven proficiency improvement across the organization.

Responsibilities

3.1 Workflow Standardization

· Partner with the VP of Clinical Operations and CMO to define standard Elation workflows for key clinical tasks: documentation, order entry, care gap management, referrals, and patient communication.

· Identify and close gaps between defined workflows and actual provider behavior across all 14 clinic sites.

· Work with Physician Champions to build peer credibility for workflow standards and support adoption within the physician community.

· Escalate to the Physician Executive Committee when standardization requires formal governance-level reinforcement.

· Surface workflow-driven enhancement opportunities to the IT Clinical Applications team and incoming Product Manager for Elation configuration improvements.

3.2 Training Design & Delivery

· Design and deliver targeted proficiency training using multiple modalities: one-on-one coaching, live group sessions, and computer-based training (CBT) modules served via the LMS.

· For CBT content, develop structured inputs — scripts, workflows, scenario outlines — to be produced by Suvida’s in-house content developer using AI-assisted authoring tools.

· Differentiate training by role (physicians, nurses, MAs) and by proficiency level, rather than applying a single onboarding-level curriculum to all users.

· Shift the training model from Day 1 orientation to continuous proficiency improvement, with scheduled reassessment cadences and just-in-time support.

· Work alongside and provide direction to the existing Clinical Trainer, leveraging her provider relationships and operational knowledge.

3.3 Proficiency Measurement & Continuous Improvement

· Establish a baseline of current provider proficiency using Elation analytics and Managed Services reporting capabilities.

· Define a core set of proficiency metrics — such as after-hours login frequency, feature adoption rates, and documentation completion times — and report on them on a regular cadence.

· Use data to prioritize where training intervention will have the greatest impact and to demonstrate improvement over time.

· Conduct periodic proficiency assessments and site-level observations to identify regression or newly emerging gaps.

· Report progress to IT Leadership, VP Clinical Ops, and CMO as part of the operating plan review cycle.

What You’ll Bring

Knowledge, Skills, and Abilities

· Demonstrated experience driving EMR workflow adoption or clinical process improvement, ideally in a multi-site environment.

· Proven ability to design and deliver adult learning programs, including both live and self-paced training formats.

· Comfort working with and influencing physicians, including navigating the realities of medical hierarchy and provider autonomy.

· A proactive, data-oriented mindset: someone who sees unexplained variability as a problem to be solved, not an acceptable status quo.

· Strong interpersonal and communication skills, with the confidence to take charge in a room and the judgment to know when to listen.

· 5+ years of experience in Data, Analytics, or a similar role.

· 3+ years of experience with modern cloud-based data tools for extraction, warehousing, transformation, and orchestration. Snowflake and DBT are preferred.

· Familiarity with setting up CI/CD data pipelines with observability and fault tolerance.

· Familiarity with DAG principles

· Proficient in SQL, Python and have a strong working knowledge of software engineering workflow tools (version control, testing principles, etc.)

· Proven ability to model data for reporting, analytics use cases

· Experience and strong interest in the analytics side of data, e.g., collecting requirements, defining and implementing metrics, developing dashboards

· Healthcare experience, specifically value-based care, a plus

· Prior experience with Elation or a comparable ambulatory/primary care EMR.

• Familiarity with Value-Based Care models and the quality metrics most relevant to Medicare Advantage populations.

• Experience developing content inputs for CBT or e-learning platforms (e.g., Articulate Storyline, Rise).

• Background in process improvement methodologies (Lean, Six Sigma) or clinical informatics.

Education, Experience, Licensure, or Certification Requirements

· RN, NP, PA license or equivalent clinical background with direct experience in a primary care or ambulatory setting. Foreign trained MD with qualifications preferred.

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.