Director of Enterprise Account Management at U.S. Legal Support – Phoenix, Arizona

📊 Now Hiring – Enterprise Client Relationship Manager

U.S. Legal Support is seeking a strategic, highly organized Enterprise Client Relationship Manager to support and strengthen partnerships with our most valued enterprise clients. This role focuses on client retention, relationship development, usage analysis, and service expansion across a national portfolio.

This individual will manage ongoing engagement with key enterprise accounts, provide regular performance insights, and help identify opportunities to grow services across broader legal networks that support our clients.

Key Responsibilities

Enterprise Relationship Management
• Manage and build strong partnerships with approximately 15–20 key enterprise clients
• Conduct regular monthly check-ins and maintain consistent communication cadence
• Serve as a primary point of contact for client questions, service needs, and relationship development
• Support long-term retention strategies through proactive engagement and follow-through

Performance Reporting & Trend Analysis
• Prepare and deliver usage and performance reports using advanced Excel and PowerPoint
• Analyze client activity trends to identify risks, growth opportunities, and service expansion potential
• Provide clear insights and recommendations to internal stakeholders and leadership

Service Expansion & Market Growth
• Partner with Sales and Operations teams to identify opportunities to expand services
• Support initiatives to grow relationships across national law firm networks representing enterprise clients
• Assist in coordinating implementation efforts and ensuring a consistent client experience

Cross-Functional Collaboration
• Work closely with Sales, Operations, and client service teams to support enterprise initiatives
• Maintain accurate client data and reporting visibility within CRM systems
• Effectively manage multiple priorities, projects, and client requests in a fast-paced environment

Qualifications:

• Must have 5–7 years of experience in litigation support, legal services, or a related professional services environment
• Proven success managing ongoing enterprise or strategic client relationships
• Strong analytical skills with the ability to interpret trends and translate data into action
• Advanced proficiency in Microsoft Excel and PowerPoint
• Highly organized with strong time management and follow-through
• Confident communicator comfortable with proactive client outreach

Core Competencies

• Relationship building and client engagement
• Data-driven decision making
• Strategic thinking and problem solving
• Executive-level communication and professionalism
• Results-oriented mindset with strong accountability

At U.S. Legal Support, we value our people and invest in their success. We offer a supportive, collaborative work environment with opportunities to grow your career—all while making a difference in the legal industry.

Our comprehensive benefits package includes:

• Medical, dental, and vision insurance.

• 401(k) with company match.

• Paid time off, holidays, and volunteer time.

• Company-paid life insurance and disability coverage.

• Employee wellness programs and perks.

• Growth and development opportunities within a national organization.

Join us and be part of a team that takes pride in accuracy, service, and excellence every day!