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Customer Service Representative / Sales Support at The Entrepreneur Cooperative

The Entrepreneur Cooperative
Guatemala
Posted on
NewJob Function:Customer ServiceEmployment Type:Full-Time
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About This Position

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Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/monthAbout the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.
This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.Key Responsibilities
  • Receive, qualify, and manage inbound leads from calls, web forms, and CRM
  • Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments
  • Follow up on warm leads to secure bookings
  • Schedule, confirm, and assign appointments to appropriate team members
  • Create and transfer service tickets and installation requests
  • Maintain accurate and up-to-date CRM records
  • Coordinate closely with Sales and Service teams to ensure seamless execution
  • Provide professional, friendly communication to customers at all times
Requirements
  • 3+ years of experience in customer service, dispatch, inside sales, or similar roles
  • Proven experience working with U.S.-based customers
  • Strong phone presence and comfort handling inbound/outbound calls
  • Excellent English communication skills (written and spoken)
  • Strong organizational and multitasking abilities
  • Experience working with CRM systems
  • Tech-savvy and comfortable in fast-paced environments
  • Reliable remote work setup with strong internet connection
Preferred Qualifications
  • Sales experience or revenue-driven roles
  • Experience in dispatching or scheduling operations
  • Spanish proficiency is a plus (not required)
Important Notes
  • This is a highly customer-facing and phone-based role
  • Candidates must be comfortable handling high volumes of calls and follow-ups
  • Strong attention to detail and responsiveness are critical for success
Benefits
  • Competitive salary in USD
  • Fully remote position aligned with U.S. business hours
  • Paid time off, local holidays, and birthday leave
  • Growth opportunities within a fast-growing international team
  • Collaborative and supportive work environment
This is a remote/telecommute position.

Job Location

Guatemala

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