Director of Membership at General Dynamics Information Technology – Washington, District of Columbia

USA DC Home Office (DCHOME)
Full time
RQ217048
Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Customer Service, Operations Management, Standards Compliance
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
No

Job Description:

Director of Membership

The Director of Membership has oversight responsibility for the management and implementation of member tracking tools, membership criteria management, and membership application processing. This leadership role ensures these processes operate efficiently, meet regulatory and compliance requirements, and align with organizational objectives that support the national organ donation and transplantation system.

The Director of Membership is responsible for guiding the development, execution, and maintenance of critical membership plans, establishing streamlined workflows, and collaborating with HRSA, OPTN committees, and contractors to ensure accuracy, integrity, and effectiveness of membership operations. This position involves strategic coordination across internal and external stakeholders and ensures accountability for delivering high-quality, timely, and secure outputs that support OPTN membership management functions.

The Director of Membership responsibilities include:

• Oversee the implementation and maintenance of accurate, secure, and up-to-date OPTN Member Tracking Tool(s), ensuring alignment with OPTN IT systems.
• Lead the development and execution of the Membership Tracking Plan, including processes for tracking member status, personnel updates, enforcement history, and other key data elements required for patient safety and compliance functions.
• Collaborate with HRSA, contractors, and OPTN IT systems to ensure alignment and coordination of member tracking data across platforms.
• Periodically evaluate and recommend updates to tracking metrics, such as accreditation status or compliance trends, to enhance operational insights.
• Provide ongoing access to tracking systems, dashboards, and related documentation for stakeholders, ensuring transparency and accountability.
• Guide the development and execution of the Membership Criteria Management Plan, ensuring periodic review and updates to OPTN membership criteria based on trends, policy changes, or requests from HRSA and OPTN committees.
• Facilitate membership criteria reviews with OPTN Safety and Compliance Committees, supporting analysis, recommendations, and implementation of updates.
• Maintain documentation of roles, processes, authority boundaries, and coordination needs related to membership criteria management.
• Oversee the full lifecycle of membership application processing, including intake, review, approval, coordination, and outcome documentation per the Membership Application Processing Plan.
• Implement secure workflows to ensure timely and accurate transmission of application documents, review results, and decisions between OPTN committees, HRSA, and applicants.
• Manage communication and coordination between applicants, Safety and Compliance Committees, and the OPTN Board, ensuring prompt resolution of follow-up actions.
• Track application outcomes, including conditional statuses, referral actions, and membership transitions, while providing structured reporting on updates and changes.
• Periodically assess and implement improvements to application workflows to enhance operational efficiency and compliance standards.
• Establish and sustain standardized processes and SOPs for membership management and ensure adherence to approved operational plans.
• Facilitate cross-functional collaboration with HRSA, OPTN committees, and contractors to achieve project milestones and ensure compliance with regulatory requirements.
• Supervise and provide guidance to teams responsible for membership tracking, criteria review, and application processing, ensuring operational excellence.
• Monitor performance metrics and deliverables, provide strategic direction, and drive continuous process improvements across membership management functions.
• Ensure the regular analysis and reporting of membership data to inform decision-making, including trends in member compliance, application timelines, and enforcement actions.
• Provide transparent, detailed reporting to HRSA, the Contracting Officer's Representative (COR), and other stakeholders, ensuring alignment with project priorities.
• Maintain secure, updated documentation systems for all membership data, records, and outcomes, ensuring audit readiness and compliance with federal policies.

WHAT YOU'LL NEED

• Bachelor's degree in Public Health, Healthcare Administration, Nonprofit Management, Business Administration, or a related field. A Master's degree is preferred.
• At least 10 years of experience in membership services, customer service, health policy and management, consulting, or a related field.
• Strong background in healthcare, membership management, nonprofit management, or regulatory environments.
• Proven ability to supervise and inspire teams to achieve operational goals and exceptional member and customer service.
• Expertise in analyzing data trends, compliance reports, and engagement metrics to inform decision-making.
• Exceptional written and verbal abilities with a talent for building relationships and facilitating collaboration.
• Experience managing membership database systems and ensuring the security and accuracy of member data.
• Able to obtain Public Trust clearance

Location: Remote

#GDITFedHealthJobs #GDITHealth

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Flexibility: Full-flex work week to own your priorities at work and at home
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: