Inside Sales Manager at National Business Furniture, LLC – Milwaukee, Wisconsin

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel.

We’re presenting an exciting opportunity for an Inside Sales Manager to lead our inbound sales team. This role is ideal for a driven and people-focused leader who thrives in a fast-paced environment and is passionate about coaching others to succeed. The Inside Sales Manager is responsible for ensuring customers receive quick, helpful responses while identifying and converting sales opportunities that drive revenue growth.

This role works closely with Sales, Customer Success, Sales Operations, IT, Merchandising, Finance, and Marketing to ensure a seamless and positive customer experience.

What Makes This a Great Opportunity?

In this role, you’ll have the opportunity to directly shape team performance, culture, and customer experience. You’ll lead a high-impact team that supports thousands of customers while developing sales talent and strengthening consultative selling skills. This is a highly visible leadership role that partners closely with other sales channels and company leadership to improve processes, tools, and overall sales effectiveness.

Here’s a General Overview of What You’ll Be Doing:

• Lead and manage the Inside Sales team handling inbound calls, emails, and chats

• Provide consistent coaching on consultative selling, discovery techniques, and solution-based selling

• Monitor sales activity, win rates, and conversion metrics to ensure monthly and annual goals are achieved

• Conduct regular 1:1 meetings, performance reviews, and ongoing development conversations

• Manage staffing, scheduling, and phone coverage to maintain strong response times

• Support representatives in resolving complex customer issues and escalations

• Partner with Outside Sales and Customer Success to coordinate shared leads and customer opportunities

• Collaborate with Sales Operations and IT to improve systems, workflows, and reporting

• Monitor inbound quotes and orders to ensure timely follow-up and efficient processing

• Support hiring, onboarding, and training of new Inside Sales Representatives

• Identify trends, gaps, and opportunities to improve inbound sales performance and customer experience

• Assist with forecasting, reporting, and sales analysis for leadership

• Support promotional campaigns and cross-department initiatives

What We’re Looking For:

• 3 -5 years of sales, inside sales, or customer-facing sales experience

• Prior leadership or team management experience preferred

• Strong coaching, communication, and interpersonal skills

• Ability to balance service speed with sales effectiveness

• Proficiency in Microsoft Office

• Strong organizational, prioritization, and analytical skills

• Calm decision-making ability in a fast-paced environment

• High integrity, accountability, and commitment to delivering an exceptional customer experience

• High School Diploma required

• Bachelor’s degree preferred

It Would be Nice to Have:

• Experience managing inbound sales teams or high-volume call center environments

• Salesforce knowledge/experience

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance seeking a job opportunity at National Business Furniture or if you need reasonable accommodation with the application process, please call (800) 558-1010 or contact us at HR@NBF.com.