Administrative Sales Support at Krapf Group – West Chester, Pennsylvania

OVERVIEW OF KRAPF GROUP:

Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

EXPECTATIONS:

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

POSITION SUMMARY:

This office position provides administrative support for the President and Vice President of Krapf Coaches, Inc. Administers various programs in support of the Operations of KCI.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Assist the President and Vice President in providing positive representation of the Company
• Process payroll, including entry of work hours for employees to ensure timely and accurate processing
• Create and maintain the monthly On Call calendar to ensure complete coverage 24 hours/day
• Answer phones, route calls, take messages, and assist walk-in customers as needed
• Administer employee programs and provide detailed tracking
• Perform daily administrative functions, including report creation, reconciliation of monthly invoices and cash receipts
• Create and maintain employee files and assist with employee changes
• Coordinates travel arrangements
• Assists with contract bids and special projects as assigned by management
• Promote charter sales by interacting on internet networking sites
• Determine pricing within company guidelines and prepare quotes for charter trips, including multi-day trips
• Sell and confirm charter orders
• Data enter charter sales and submit sales list to Corporate for generation of charter sales paperwork
• Sell and process casino group trips and retail trips
• Process credit card payments and credits
• Monitor credit accounts to ensure payments are made in a timely fashion
• Data enter payments and deposits into charter orders
• Clear the credit card machine and summarize deposits in a timely manner
• Answer general phone calls and forward them appropriately
• Provide general clerical support to charter office staff as needed
• Prospect for new business by way of cold calling on the phone
• Provides support in dispatch as needed
• Perform other job duties as assigned

DIRECT REPORTS:

• None

QUALIFICATIONS:

The requirements listed below are representative of the abilities needed to perform the essential function of this position in both an office and field environment. Reasonable accommodations may be made to enable individuals with disabilities.

• Minimum of 3 years direct work experience required
• Ability to perform basic office tasks while using office equipment and transportation related software
• Proficient use of all Microsoft Office programs with strong emphasis working with Word and Excel
• Strong attention to detail and the ability to maintain confidentiality
• Strong customer service skills especially the ability to remain calm under demanding and stressful conditions

EDUCATION:

• High school education or equivalent required. Bachelor degree preferred.

SAFETY SENSITIVE STATUS:

This job is considered Safety-Sensitive and incumbents are subject to random substance, drug and alcohol testing.

This job description supersedes all previous job descriptions and like documents. This job description is summarized in general terms and may not include all job responsibilities related to the position. Krapf reserves the right to interpret, clarify or make changes or revisions to this job description as specific situations warrant.

EOE

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