Director - Operations Fulfillment and Collateral Perfection at Fulton Bank – Remote, Pennsylvania

Requisition ID: 2026-23405
Category: Operations
# of Openings: 1
Position Type (Portal Searching): Full-Time
Remote
Lancaster
FLSA Status: Exempt

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time career opportunity that can be fully remote. Hybrid flexibility may also be available within the Fulton footprint (DE, MD, PA, NJ, VA). Requires the ability to travel, as needed, to our corporate headquarters in Lancaster, PA.

This role is accountable to lead, develop, and execute on the fulfillment, loan funding, post-closing, and collateral management processes associated with commercial lending. It is accountable to ensure an efficient and timely loan closing process, accurate documentation completion, and tracking associated with internally prepared and attorney prepared documents. The role is accountable to design efficient and scalable processes from customer acceptance terms through post-closing, collateral perfection, and loan boarding. The role will ensure the quality and proper handling of all facets of collateral perfection and file management.

Responsibilities

• Manage all aspects of Commercial Fulfillment processes, Post Closing Functions, Centralized Funding, and collateral perfection, including collateral management activities. Ensure all process are designed and executed in a manner that delivers automated integration and quality output for loan boarding, and delivers compliance outcomes with full data accuracy for loan boarding and life of loan servicing of account
• Manages two pathways within commercial loan fulfillment, encompassing both internally prepared and attorney-prepared documents. Responsibilities include a thorough understanding of loan documentation to provide guidance for attorney interactions and/or directly interact with both internal and external attorneys regarding client documents prepared on behalf of Fulton. Provide oversight of external attorney performance management, and make recommendations for the approved attorney list based on an evaluation process.
• Responsible for pipeline tracking in all areas of responsibility, compliance with applicable regulations, and timely delivery of service, including the development of effective pipeline management tools for team and leadership.
• Responsible to manage the use and efficiencies of the applicable systems, workflows, and processes. Manages and facilitates the design of an efficient and scalable operation. Develop metrics that demonstrate team and area performance in accordance with SLAs and budget expectation.
• Lead and manage teams, manage team projects, and own team resources to ensure that day to day work is standardized, organized, and effective. Conduct a “root cause” analysis to address any emerging issues.
• Promote a collaborative and results-oriented working environment for the Fulfillment, Post Closing, and Collateral Management Teams. Spearhead innovation, empowerment, and accountability within the team(s).

Additional Responsibilities

• Collaboration with internal partners to effectively manage / limit upstream and downstream impact on processes, customer experience, and reputational impacts.

Qualifications

Education

Bachelor's Degree or the equivalent experience. Specialty: Finance, Business, or a related field. (Required)

Experience

8 or more years commercial banking experience and detailed product knowledge / understanding. (Required)

6 or more years operational management. (Required)

Knowledge, Skills, and Abilities

• Exceptional leadership skills, including indisputable ownership over team results and developmental needs. (Required)
• Ability to interpret and align complex documents that support all covenants and obligated parties based on prior experience with legal language, attorney prepared loan documentation, and attorney closings. (Required)
• Excellent communication and interpersonal abilities across internal and external stakeholders of varying seniority levels. (Required)
• Thoughtful decisioning to evaluate the tradeoffs of a decision and make the best decision for the Bank. Client focused, strategic attitude and willingness to jump into and solve problems. (Required)

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.

EEO Statement

Fulton Bank (Fulton) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.