Supervisor, Retail Sales at Buckeye Broadband – Oregon, Ohio

Supervisor, Retail Sales

Job Code
S44

FLSA Status
Exempt

BCI Company

Position Summary

The Supervisor, Retail Sales is responsible for the direct supervision of the staff of their assigned team and will actively promote excellent customer service to every customer or potential customer of the Buckeye Companies.

The Supervisor, Retail Sales is responsible for supervising and monitoring the daily activities of the retail store and the direct coaching, support, training, and performance evaluations of their assigned team members.

The Supervisor, Retail Sales is required to be available to the needs of the entire division and to uphold a positive attitude and feeling of well-being in the division and within the department.

The Supervisor, Retail Sales is responsible for actively achieving the goals of the division, department, company, and personal professional goals assigned.

The Supervisor, Retail Sales directly supervises the daily work activity of the Buckeye Broadband retail store.

The Supervisor, Retail Sales team is responsible for recognizing inaccuracies and identifying problems in the information being provided to customers regarding billing of services and general information and will report all notable issues to the Manager, Retail Experience as quickly and efficiently as possible.

The Supervisor, Retail Sales reports directly to the Retail Manager. Direct reports to the Supervisor, Retail Sales may include Experience Consultants.

Essential Functions

• Monitoring the daily work activities of the Experience Consultants;
• Coaching and motivation of their assigned team to meet and exceed where possible the standards of performance;
• Provide overall support to all Customer Operations Employees;
• Timely notification and follow-up to team regarding new/updated policies and procedures;
• Availability for customer escalations as needed/requested by division employees or as requested by a customer;
• Immediate and consistent recognition of positive forces on assigned team;
• Immediate and consistent discipline of all employees on assigned team;
• Fair and unbiased treatment of all company employees
• Consistency in the implementation of all practices and procedures within the team
• Working as a member of the team to meet the performance standards of the Customer Operations Department;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines, at all times
• Actively promoting the sale, service, and retention of the company’s service to our customers and staff;
• Actively pursuing the unauthorized use of the company’s services;
• Encouraging and enforcing positive forces within the department, leadership skills within the department, and above average job performance within the department;
• Timely and accurate completion of employee performance evaluations;
• Planning, implementing, and monitoring of employee recognition programs for assigned team;
• Working towards the successful completion of annual personal, department and company goals;
• Insuring the confidentiality of all customer information;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

Education and Experience Requirements

• High School Diploma – required
• Previous experience in management or a supervisory position – preferred
• Minimum of 1 year of retail customer service experience – required

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Job Specific Competencies

Other Skills and Requirements

• Knowledge and experience with Microsoft Office programs
• Ability to maintain confidentiality of sensitive information
• Punctuality and good attendance;
• Reliable means of transportation at all times;
• Valid driver’s license and driving record that meets company standards at all times;
• Background record that meets Company standards;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Working Conditions and Physical Demands

• Physical Demands:
• May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 25 lbs. may be occasionally needed.
• Working Conditions:
• The Supervisor, Retail Sales is a salaried exempt position. The regular working hours may vary to accommodate the needs of the department and may require nights, weekends, and/or holidays.
• The Supervisor, Retail Sales is required to drive on the job as needed and is subject to regular MVR checks. She/he must maintain a valid driver's license and maintain a driving record that meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of Company Resources, Equipment and Confidential Information

Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.