Senior Community Manager at FAM Residential INC. – Los Angeles, California

FAM RESIDENTIAL

Los Angeles, California | Property Management | On-Site

Senior Community Manager

Wyvernwood Garden Apartments • Exempt • Reports to: Regional Property Manager

FAM Residential is seeking an experienced and results-driven Senior Community Manager to lead operations at Wyvernwood Garden Apartments, a large-scale multifamily community in Los Angeles. This is a senior leadership role with full accountability for property performance across leasing, resident relations, financial management, team development, and maintenance coordination.

The ideal candidate is a seasoned property management professional with a proven track record of achieving occupancy and NOI targets, leading high-performing on-site teams, and delivering exceptional resident experiences at scale. This role offers a high-visibility opportunity within the FAM Residential portfolio and requires someone who leads by example and operates with a strong sense of ownership.

Property Operations & Financial Management

• Oversee all day-to-day community operations, ensuring efficient and effective service delivery across all functions.
• Develop and manage the property budget in collaboration with the Regional Property Manager.
• Monitor financial performance including rent collections, delinquency, operating expenses, and NOI.
• Implement and enforce collection procedures for delinquent accounts in compliance with applicable law.
• Review and approve invoices, purchase orders, and expenditures within established authority limits.
• Prepare and submit accurate financial and operational reports on a weekly and monthly basis.

Leasing & Marketing

• Oversee all leasing activities to achieve and sustain targeted occupancy levels.
• Develop and execute marketing strategies to attract and retain qualified residents.
• Monitor market conditions and competitor pricing; adjust strategies to maintain competitive positioning.
• Review and approve lease applications in strict compliance with Fair Housing regulations.
• Ensure model units and common areas are maintained in showcase condition at all times.
• Manage the community's online reputation, including professional responses to resident reviews.

Resident Relations

• Maintain a culture of exceptional customer service and resident satisfaction throughout the community.
• Address resident concerns and complaints promptly, professionally, and in accordance with company policy.
• Lead lease renewal efforts and implement proactive retention strategies to minimize turnover.
• Plan and coordinate resident events and community engagement programs.
• Enforce community policies and lease terms consistently, fairly, and in compliance with applicable law.
• Manage all resident communications including notices, newsletters, and community announcements.

Team Leadership & Development

• Supervise, train, and develop on-site team members including the Operations Manager, Assistant Community Manager, leasing staff, and resident services personnel.
• Create staff schedules and ensure appropriate coverage for all operational needs.
• Conduct regular team meetings, one-on-ones, and formal performance evaluations.
• Lead recruiting, interviewing, and onboarding processes for open positions.
• Ensure team adherence to company policies, procedures, and applicable employment law.
• Foster a positive, inclusive work environment that promotes collaboration and professional growth.

Maintenance Coordination

• Partner with the Senior Service Supervisor to ensure the property meets and exceeds maintenance standards.
• Monitor work order completion and ensure timely response to resident service requests.
• Coordinate unit turn processes to minimize vacancy loss and maintain asset quality.
• Participate in regular property inspections; identify maintenance needs and capital improvement priorities.
• Oversee vendor relationships and hold service providers accountable for quality and timeliness.

This position carries direct supervisory responsibility for the Operations Manager, Assistant Community Manager, leasing staff, and resident services personnel. The Senior Community Manager works collaboratively with the Senior Service Supervisor, who manages maintenance operations. Full accountability for hiring, training, scheduling, performance management, and disciplinary actions for all direct reports.

Required

• High school diploma or GED; Associate's or Bachelor's degree in Business, Real Estate, or a related field preferred.
• Minimum 5 years of property management experience, including at least 2 years in a supervisory role.
• Demonstrated track record of achieving occupancy, revenue, and NOI targets.
• Background in multifamily residential property management required; large community (500+ units) experience strongly preferred.
• Working knowledge of California landlord-tenant law, Fair Housing regulations, and applicable local ordinances.
• Strong financial acumen with the ability to analyze data, manage budgets, and make sound operational decisions.
• Excellent leadership, communication, and conflict resolution skills.
• Fair Housing certification required within 30 days of hire.
• Expert proficiency with Yardi Voyager and Microsoft Office Suite.
• Bilingual English/Spanish strongly preferred.

Preferred

• CAM (Certified Apartment Manager) or ARM (Accredited Residential Manager) designation.
• Experience with Happy Co. or comparable inspection and property management software.
• Familiarity with large-scale urban multifamily communities and the Los Angeles rental market.

Equal Employment Opportunity

FAM Residential is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, gender identity, gender expression, military or veteran status, or any other characteristic protected under applicable federal law, California law (including the California Fair Employment and Housing Act), or local ordinance. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

Reasonable Accommodation

FAM Residential provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable law. Applicants who require a reasonable accommodation to participate in any part of the hiring process should contact Human Resources. We are committed to engaging in an interactive process to identify effective, reasonable accommodations.

Background Check Notice (California Applicants)

This position requires a pre-employment background check, which may include a review of criminal history, credit history, and prior employment. Any consumer report obtained will be used only in accordance with the federal Fair Credit Reporting Act (FCRA) and the California Investigative Consumer Reporting Agencies Act (ICRAA). A separate written disclosure and authorization will be provided to applicants prior to the background check being conducted. Any adverse action based on background check results will follow the legally required process, including provision of a pre-adverse action notice and a copy of the report.

Salary History (California Labor Code § 432.3)

In accordance with California Labor Code Section 432.3, FAM Residential will not request or rely upon an applicant's prior salary history as a factor in determining whether to offer employment or in setting compensation. Applicants may voluntarily and without prompting disclose prior compensation; however, we will not use this information in our hiring or compensation decisions.

At-Will Employment

Employment with FAM Residential is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without advance notice, subject to applicable law. Nothing in this job posting or any other Company document alters the at-will nature of employment.

Fair Housing Compliance

This position involves responsibilities subject to the federal Fair Housing Act and the California Fair Employment and Housing Act. The selected candidate will be required to complete Fair Housing certification within 30 days of hire and adhere to all applicable fair housing laws and company policies in the performance of their duties.

Apply Today — We Look Forward to Hearing from You

FAM Residential is an Equal Opportunity Employer

This job posting does not constitute a contract of employment. Management reserves the right to modify duties as business needs require. This document should be reviewed by qualified legal counsel prior to distribution.