ASSISTANT MANAGER at West USA Realty, Inc. – Phoenix, Arizona

Job purpose

Serve as a key support for office operations, providing backup for the Office Manager and ensuring smooth daily functioning. Present a professional first impression to agents and visitors, assist with inquiries, and support both agents and corporate staff. Must hold a valid license as required by the company or regulatory standards.

Duties and responsibilities

• Greet and assist agents and clients in person and on the phone.
• Answer incoming office calls and assist agents with questions.
• Support agents with requirements, billing, uploading files, dashboard questions, and commission/payment messaging.
• Provide training to agents (e.g., Zip Forms, ARMLS, dashboard document uploads).
• Interview potential new agents and complete new hire paperwork as needed.
• Cover front desk and call center as scheduled.
• Check and respond to office assistant email regularly.
• Process daily US Mail and distribute to agent mailboxes.
• Accept deliveries and notify agents.
• Maintain/manage pick-up log and office drop box.
• Organize and maintain conference rooms, kitchen, and meeting areas.
• Ensure office and kitchen areas are clean and set up for meetings.
• Walk through office to ensure cleanliness and order.
• Order office supplies and control inventory for reception area.
• Assist agents with printer/copier requests and office equipment issues.
• Complete daily run bag (morning and late afternoon).
• Process agent files and post agent payments/supply charges in the system.
• Set up new listing/contract files and upload items for/from Broker Signature.
• Schedule Manager appointments and assist with special projects as needed.
• Additional duties as assigned.

Qualifications

• Valid Real Estate license required for the position.
• Excellent computer and keyboard skills.
• Strong organizational skills and attention to detail.
• Professional personal presentation.
• Customer service experience.
• Associates degree or equivalent experience preferred.
• Office management experience.
• Verbal and written communication skills.
• Initiative and self-starter attitude.

Working conditions

This job may require long hours looking at a computer screen. May be required to cover for staff or travel to other offices to assist. Hours are Mon. thru Fri. 8am – 5pm (w/1 Hour regularly scheduled lunch required). All overtime must be pre-approved by General Mgr.

Physical requirements

Sitting at computer, assisting agents with office equipment and sitting at front desk (when necessary to cover).

Direct reports

Office Manager / General Manager