Special Services Concierge at Winston Brothers Inc – Boston, Massachusetts

ob description:

Job Overview
As a critical member of the Design Studio Client Services team, the Special Services Concierge assists our elite level clients with product selection, questions and specific requests. We look for candidates with a high level of energy, who can work independently, are self-motivating and thrive in a fast-paced, creative environment that provides support, resources, and rewards for excellence and achievement.

Responsibilities

• Utilize Customer Relationship Management process to create custom presentations for special events, VIP and corporate clients during telephone calls, ranging from gift items to florals for small and large events
• Effectively upholds the service standards of Winston Flowers by providing excellent service, assisting customers with product selection and troubleshooting client issues, while managing internal processes to ensure timely delivery
• Foster existing client relationships and drive sales by partnering with Account Executive and Design teams to ensure that execution exceeds client expectations
• Identify and grow leads for future sales opportunities from client calls and communicate to other departments as appropriate
• Responsible for follow-up inquiries to clients to confirm 100% satisfaction

Candidate Attributes

• Previous sales experience is required; experience in retail, hospitality, event planning or catering is preferred
• Exemplary verbal communication and interpersonal skills, with a high level of enthusiasm and self-motivation
• Ability to work independently, listen attentively and respond effectively to concerns
• Demonstrated ability to exceed established goals and anticipate client needs, combined with exceptional follow-through skills
• Proficiency in Microsoft Office applications is required
• Previous professional or personal experience in floriculture, horticulture, and/or design is a plus but not required

Other

• Flexible work schedule required to meet business needs, including weekend availability
• Peak business periods will require extended work days and work weeks

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Do you have any high end hospitality sales experience?

Ability to Commute:

• Boston, MA 02118 (Preferred)

Ability to Relocate:

• Boston, MA 02118: Relocate before starting work (Preferred)

Work Location: In person