DATA OPERATIONS & QUALITY ADMINISTRATOR in Rochester, New York at CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES

We are Hiring!

Job Posting: Data Operations and Quality Administrator

Location: Rochester, NY

Department: Administration

Employment Type: Full-Time

Schedule: Monday-Friday, 40 hours

Salary: $25.00-30.00/hr. DOE

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

Under general direction, supports data operations and data quality activities for IMPOWR by managing the inflow of data from multiple external sources. Use Python as the primary environment for cleaning, validating, and preparing datasets (e.g., Excel spreadsheets and CSV/extracted system files) prior to loading into IMPOWR. Ensures data is accurate, consistent, and de-duplicated, and supports the organization’s move away from reliance on local databases by focusing on data preparation rather than database design or administration.

Essential Duties and Responsibilities

• Utilizing analytic tools to assist in managing, cleaning, and preparing datasets prior to loading into IMPOWR
• Work regularly with spreadsheets (Excel), CSV files, and exported system data to support ongoing program and operational needs.
• Perform data preparation tasks including identifying duplicates, correcting formatting issues, normalizing fields, and resolving inconsistencies.
• Export existing IMPOWR data to Excel as needed to support analysis, reconciliation, and business processes.
• Compare incoming datasets against existing IMPOWR records to identify conflicts, gaps, and overlaps; ensure records are distinct prior to loading.
• Own and coordinate the inflow of external data sources, recognizing that data will continue to originate from multiple systems outside IMPOWR.
• Develop repeatable validation checks and basic documentation so that data imports are consistent, auditable, and recoverable.
• Run routine quality checks on incoming and existing data (completeness, validity, duplicates, and consistency) and communicate findings to stakeholders.
• Troubleshoot data issues that prevent successful loading (e.g., missing fields, bad formats, inconsistent identifiers) and coordinate corrective actions.
• Maintain import/export templates, file naming conventions, and basic runbooks to support consistent processing of recurring data feeds.
• Support audits and operational reporting by producing clean extracts and reconciliation files from IMPOWR and related source systems.
• Partner with program/operations staff to improve upstream data collection practices and reduce recurring quality problems.
• Support users with ad-hoc data extracts, reconciliation files, and spreadsheet-based analysis as necessary.
• Assist with basic data documentation (definitions, templates, and processing steps) and ongoing improvements to data workflows.
• Maintain the confidentiality of all client records by the requirement of HIPAA.
• Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities.
• Participate in relevant Agency meetings and/or training courses.
• Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required.

Qualifications

Education: Bachelors degree in Computer Science or related field, or equivalent experience.

Credentials: Training/certifications in data analytics, data quality, or related tools a plus.

Experience: At least two years of experience working hands-on with data operations, data quality, or data processing (including cleaning and validating Excel/CSV/system exports).

Strong skills in Excel (including filters, lookups, pivot tables) and comfort working with CSV and other flat-file formats.

Experience comparing datasets, identifying duplicates, and reconciling records across systems; basic SQL familiarity is a plus but not required.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law.

Top Benefits and Perks:

• Competitive salary and 403b retirement plan
• Generous time off package and work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community!

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet